Job Overview
Location
Remote, Mexico City, Mexico
Job Type
Full-time
Category
Sales
Date Posted
April 4, 2026
Full Job Description
đź“‹ Description
- • As an SMB Account Executive at Zendesk, you will drive top-line revenue growth by acquiring new small and medium-sized business customers, leveraging AI-powered strategies for pipeline development and account expansion.
- • You will manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools, while leading complex sales cycles with data-driven, tailored solutions.
- • Zendesk is on a mission to power exceptional service for every person on the planet, using AI-informed solutions to transform interactions into authentic human connections and empower organizations to deliver outstanding customer experiences at scale.
- • In this role, you will develop expertise in AI-driven sales, build trusted customer relationships, co-create AI transformation roadmaps, and grow your impact as a trusted advisor and thought leader in AI-powered sales excellence.
🎯 Requirements
- • At least 2 years of B2B sales or solution engineering experience in SaaS with a proven record of exceeding targets
- • Strong technical aptitude and ability to discuss AI product architecture and integrations in consultative conversations
- • Excellent organizational skills with proficiency in managing high-volume opportunities and forecasting using Salesforce or similar CRM tools
- • Outstanding communication, presentation, and negotiation abilities
- • BA/BS degree or equivalent experience
- • Willingness to travel as needed
🏖️ Benefits
- • Competitive pay and comprehensive benefits package
- • Hybrid work model with flexibility to work remotely part of the week and required in-office collaboration
- • Access to appealing offices, snacks, and a culture focused on work-life balance, including flexible hours and dynamic parental leave plans
- • Opportunities to engage with community through Zendesk’s Social Impact team and contribute to diversity, equity, and inclusion initiatives
- • Commitment to professional growth through learning, mentorship, and exposure to AI-driven sales innovation
Skills & Technologies
About Zendesk, Inc.
Zendesk, Inc. provides cloud-based customer service and engagement software that unifies support, sales, and customer communications. Its platform includes ticketing, messaging, knowledge bases, voice, AI bots, analytics, and workforce tools, integrating email, chat, social, phone, and self-service channels. Founded in 2007 and headquartered in San Francisco, the company serves over 100,000 paid customer accounts across industries worldwide, helping organizations improve customer satisfaction, agent productivity, and operational efficiency through scalable, open, and secure solutions.
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