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This position was posted on April 5, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
NYC (SoHo) Hybrid
Job Type
Full-time
Category
Customer Support
Date Posted
April 5, 2026
Full Job Description
đź“‹ Description
- • As a Social Media Support Specialist at Replit, you will be at the forefront of helping developers build applications using natural language while managing the company's social media presence and community interactions across platforms like X (Twitter), LinkedIn, Reddit, and app stores.
- • You will work directly with customers via support tickets and social media to resolve account, billing, and product issues, monitor channels for feedback and technical concerns, manage escalations, and collaborate with internal teams to ensure timely resolution and accurate representation of user needs.
- • You will join a small, global team of support specialists and engineers united by Replit’s mission to democratize software development and empower the next billion software creators, operating in a hybrid environment from the NYC SoHo office.
- • In this role, you will develop expertise in technical support, social media community management, and cross-functional collaboration, gaining deep insight into developer needs and product improvement while representing Replit’s brand voice with clarity and empathy.
Skills & Technologies
About Replit, Inc.
Replit is an online, collaborative, integrated development environment (IDE) that allows users to write, run, and share code in numerous programming languages directly from their web browser. It provides a cloud-based platform, eliminating the need for local setup and dependencies. Replit supports real-time collaboration, enabling multiple users to code together simultaneously on the same project, making it ideal for educational purposes, team projects, and rapid prototyping. The platform offers a vast array of features including version control integration, package management, and deployment tools, democratizing software development for beginners and experienced programmers alike.
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