Software Engineer, Escalation

Semperis Ltd.

Job Overview

Location

Tel Aviv

Job Type

Full-time

Full Job Description

📋 Description

• As a Software Engineer in the Escalation team at Semperis, you will serve as the critical technical bridge between customer-facing Support teams and the core R&D organization, directly impacting customer satisfaction and product reliability by resolving high-severity, complex technical issues in on-premise cybersecurity environments.
• Your work ensures that mission-critical identity protection solutions remain operational for enterprise clients, preventing downtime and security gaps by diagnosing root causes and implementing precise code-level fixes that are integrated into future product releases.
• Day to day, you will perform deep-dive root cause analysis on escalated customer issues originating from Support, leveraging logs, system behavior, and reproduction scenarios to isolate defects in complex distributed systems.
• You will develop, test, and deploy targeted bug fixes and hotfixes in C# within the Semperis product codebase, ensuring changes are minimal, safe, and aligned with engineering standards while addressing urgent customer needs.
• You will troubleshoot and resolve infrastructure-level problems in Linux environments, including Kubernetes orchestration and OpenSearch/Elasticsearch clusters, diagnosing configuration, performance, and compatibility issues affecting product functionality.
• You will analyze and resolve advanced technical challenges involving network communication, database interactions (SQL/SQL Server), and legacy protocols such as WCF, often requiring deep protocol tracing and inter-service communication debugging.
• You will act as a technical liaison, communicating findings, timelines, and resolutions clearly to Support, Customer Success, and sometimes directly to enterprise client technical stakeholders, translating complex engineering details into actionable insights.
• You will collaborate closely with R&D engineers to ensure fixes are properly integrated into the main codebase, participate in triage meetings, and contribute to improving product stability through feedback on recurring issue patterns.
• You will maintain documentation of investigation steps, fixes applied, and lessons learned to support knowledge sharing across teams and improve future escalation handling efficiency.
• You will work within a hybrid model based in Tel Aviv, balancing onsite collaboration with remote flexibility, contributing to a culture that values technical excellence, ownership, and customer impact.
• Semperis is a recognized leader in cybersecurity, consistently ranked among America’s Fastest-Growing Companies (Inc. 5000) and a multi-year Inc. Best Workplace, offering a purpose-driven environment where innovation, integrity, and work-life balance are core values.
• You will join a global team of passionate engineers and security experts who prioritize curiosity, initiative, and continuous learning, working on products that protect some of the world’s most critical identity infrastructures.
• In this role, you will deepen your expertise in enterprise-grade .NET/C# systems, gain hands-on experience with modern DevOps tools (Kubernetes, Linux, OpenSearch), and become a master troubleshooter of complex, real-world software issues — skills that are highly transferable and valuable across the tech industry.
• You will develop rare cross-functional abilities: combining deep technical analysis with stakeholder communication, enabling you to grow into roles such as Senior Engineer, Technical Lead, or even transition into specialized areas like DevOps, SRE, or product-focused engineering.

🎯 Requirements

• Minimum 3+ years of professional experience in backend development using C# and the .NET framework.
• Hands-on experience with Linux operating systems and Kubernetes (K8s) for deploying, monitoring, and troubleshooting containerized applications.
• Proven experience with OpenSearch or Elasticsearch, including cluster health monitoring, query troubleshooting, and integration debugging.
• Strong background in database troubleshooting (particularly SQL Server) and experience with Windows Communication Foundation (WCF) for diagnosing service-to-service communication issues.
• Fluent English is required for effective communication with global teams and technical clients; additional language skills are a plus.
• Demonstrated ability to communicate complex technical findings clearly to both technical and non-technical audiences, including writing clear incident summaries and presenting findings in cross-functional meetings.

🏖️ Benefits

• Hybrid work model based in Tel Aviv, offering flexibility between onsite collaboration and remote work to support work-life balance.
• Opportunity to work on impactful cybersecurity products that protect enterprise identity systems globally, contributing directly to customer security and trust.
• Access to continuous learning and professional development, including exposure to cutting-edge tools and architectures in cloud-native and on-premise environments.
• Collaborative, inclusive culture rooted in Semperis’ values of curiosity, integrity, and initiative, with recognition for ownership and innovation.
• Global team environment with opportunities to engage with colleagues across regions, broadening technical and cultural perspectives.
• Employer commitment to diversity, equity, and inclusion, with reasonable accommodations available for applicants with disabilities under ADA and local laws.

Skills & Technologies

Elasticsearch

Kubernetes

Linux

Remote

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Semperis Ltd.

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About Semperis Ltd.

Semperis provides identity-driven cyber resilience for hybrid and multi-cloud environments, specializing in Microsoft Active Directory and Azure AD. Its platform automates threat detection, response, and recovery for identity systems, enabling organizations to prevent, detect, and remediate attacks like ransomware and identity compromise. The company offers real-time monitoring, forensic analysis, and disaster recovery capabilities to ensure continuous business operations. Founded by security experts, Semperis serves enterprises and government agencies worldwide, helping them secure critical identity infrastructure against evolving cyber threats. Solutions include Directory Services Protector, Purple Knight, and Forest Recovery.

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