Software Engineer - Forecasting & Scheduling

Assembled Technologies Inc.

Job Overview

Location

Mexico

Job Type

Full-time

Full Job Description

📋 Description

• Software Engineer - Forecasting & Scheduling role focused on building systems that balance human agents and AI in customer support operations at scale.
• Develop forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine optimal agent staffing levels.
• Design and implement scheduling systems for thousands of support agents, incorporating team preferences and business constraints like labor laws.
• Enhance MLOps practices to enable rapid machine learning model deployment and iteration.
• Work with a mission-driven team at Assembled Technologies Inc., a platform used by companies like Canva, Etsy, and Robinhood to unify human and AI support operations.
• Contribute to a product that optimizes workforce management by forecasting demand and automating scheduling decisions.
• Collaborate on AI-powered workforce management tools that improve service delivery and staffing efficiency.
• Join a company backed by $71M from NEA, Emergence Capital, and Stripe, building the infrastructure for effective human-AI collaboration in support.

🎯 Requirements

• Experience using Python libraries such as pandas, SciPy, and seaborn for statistical or predictive work.
• Background working on a machine learning or algorithmic team.
• Strong commitment to advancing both statistical and runtime performance in forecasting and scheduling systems.

🏖️ Benefits

• Opportunity to work on impactful AI and human collaboration technology used by leading companies.
• Inclusive workplace culture committed to diversity and belonging.
• Backed by significant funding from top-tier investors including NEA, Emergence Capital, and Stripe.

Skills & Technologies

Python

Pandas

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Assembled Technologies Inc.

Visit Website

About Assembled Technologies Inc.

Assembled builds workforce management software for customer support teams. The platform forecasts demand, schedules staff, and tracks real-time metrics across support channels like email, chat, phone, and social. Integrations with Zendesk, Salesforce, Kustomer, and Intercom pull ticket data to automate staffing decisions. Companies use Assembled to reduce response times, balance agent workloads, and plan hiring against predicted ticket volume. Founded in 2018, the company serves technology, e-commerce, and marketplace businesses seeking to scale support operations efficiently.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.