Software Engineer - Forecasting & Scheduling

Assembled Technologies Inc.

Job Overview

Location

Remote (Canada)

Job Type

Full-time

Full Job Description

📋 Description

• As a Software Engineer on the Forecasting & Scheduling team at Assembled Technologies Inc., you will play a critical role in building the intelligent systems that balance human agents and AI to optimize customer support operations at scale.
• Day to day, you will develop forecasting interfaces, data pipelines, and inference servers to predict support contact volume; design and implement scheduling systems for thousands of support agents incorporating team preferences and business constraints; and enhance MLOps practices to enable rapid model deployment and iteration.
• You will join a mission-driven team at Assembled, a remote-first company backed by $71M from NEA, Emergence Capital, and Stripe, that powers the support operations of industry leaders like Canva, Etsy, and Robinhood through a unified platform orchestrating human and AI agents.
• In this role, you will deepen your expertise in machine learning systems, distributed scheduling algorithms, and production ML infrastructure while contributing to products that directly impact how companies staff, automate, and deliver exceptional customer service.

🎯 Requirements

• Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work
• Previous experience working on a machine learning or algorithmic team
• Strong commitment to advancing both statistical and runtime performance for reliable and efficient forecasting and scheduling systems

🏖️ Benefits

• Opportunity to work on AI-powered workforce management systems that optimize human and AI agent capacity
• Remote work flexibility based in Canada
• Inclusive workplace culture committed to diverse perspectives and belonging

Skills & Technologies

Python

Pandas

Remote

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Assembled Technologies Inc.

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About Assembled Technologies Inc.

Assembled builds workforce management software for customer support teams. The platform forecasts demand, schedules staff, and tracks real-time metrics across support channels like email, chat, phone, and social. Integrations with Zendesk, Salesforce, Kustomer, and Intercom pull ticket data to automate staffing decisions. Companies use Assembled to reduce response times, balance agent workloads, and plan hiring against predicted ticket volume. Founded in 2018, the company serves technology, e-commerce, and marketplace businesses seeking to scale support operations efficiently.

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