Solution Architect - Professional Services

Computer Systems, Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• Collaborate with customers to understand their business objectives, needs, and challenges.
• Provide guidance to customers on solutions to reach their objectives, how to meet business needs, and overcome challenges with recommendations on resources necessary to achieve desired outcomes.
• Provide support, consulting, and accurate scopes of work which become sales proposals.
• Leverage a combination of industry expertise, product knowledge, and technical understanding of the client environment for a successful engagement.
• Consults and recommends appropriate resources/solutions/products for prospect and existing customers, internal or external.
• Diagnoses complex customer environments to identify needs and providing accurate Statement of Work (SOW) and Bill of Materials (BOM) for customer proposals.
• Researches, reviews, and answers Request for Proposal (RFP) questions, ensuring that the company’s business and offerings are fully and thoughtfully explained.
• Expertise in past, existing, and emerging product/service offerings and understanding of client technology needs.
• Supporting of internal teams with any questions or information they might need.
• Documents and supports sales opportunities with accurate scopes of work and bill of materials.
• Mentors Solutions Architect team members and serves as an escalation point for stakeholders as needed.
• Performs other duties as assigned.

🎯 Requirements

• At least fifteen (15) years of relevant work experience.
• Education or relevant job knowledge equivalent to college or university undergraduate education.

🏖️ Benefits

• Eligibility for incentive awards based on both individual and business performance.
• Comprehensive range of benefits.

Skills & Technologies

Senior

Remote

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Computer Systems, Inc.

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About Computer Systems, Inc.

Provider of enterprise software and managed IT services for local governments, utilities, and public sector agencies. Products include ERP, utility billing, tax collection, asset management, and citizen engagement platforms. Services span cloud hosting, cybersecurity, data conversion, and ongoing support. Founded in 1978, headquartered in Fairfax, Virginia, serving over 1,500 clients across North America.

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