Solutions Architect (San Francisco, CA)

📋 Description

• • Solutions Architect (Applied Engineer) role focused on post-sales customer engagement, technical problem solving, and building scalable support solutions at Deepgram, a leader in Voice AI technology.
• • Day-to-day responsibilities include owning customer engagements, leading technical resolution of complex issues, designing process improvements, creating automation and self-service tools, analyzing support trends, developing documentation, collaborating with product teams, and contributing to broader Applied Engineering initiatives.
• • Deepgram is an AI-first company operating at the forefront of the Voice AI economy, providing real-time APIs for speech-to-text, text-to-speech, and voice agents, with a culture centered on rapid innovation, AI experimentation, and adaptive problem-solving.
• • The role offers growth into pre-sales and implementation roles, enabling the candidate to influence customer support strategy, develop technical expertise in voice AI, and make immediate impact on customer success through technical leadership and process innovation.