Solutions Architect - US (NYC based)

📋 Description

• • ScorePlay is seeking a highly skilled and motivated Solutions Architect to join our dynamic Tech organization, specifically within the Delivery team. This pivotal role is designed for an individual who excels at bridging the gap between complex technical solutions and client needs, particularly within the sports media landscape. You will be instrumental in guiding our most significant prospects and existing customers through the technical intricacies of our platform, ensuring they understand the optimal way to leverage ScorePlay for their unique workflows. Your primary mission will be to design and articulate robust, practical solutions that address client objectives, fostering trust and credibility with a diverse range of stakeholders, including broadcast engineers, media production teams, and IT professionals.
• • A significant portion of your responsibilities will involve close collaboration with our Sales team. You will act as the technical anchor during sales cycles, typically engaging from the second meeting onwards, to conduct in-depth technical discovery. This includes meticulously uncovering client constraints, mapping existing workflows, and architecting tailored ScorePlay-backed solutions. Your ability to translate high-level customer goals into clear, end-to-end workflows—spanning content capture, ingest, management within ScorePlay, and subsequent distribution—will be crucial. You will be responsible for producing professional, high-level architecture diagrams and workflow maps that facilitate rapid alignment between both technical and non-technical audiences.
• • Furthermore, you will serve as the primary technical voice in responding to Requests for Proposals (RFPs) and during complex evaluations. This includes addressing challenges related to archive migration, integrating with existing multi-system environments, and demonstrating the comprehensive capabilities of the ScorePlay platform. Your expertise will be vital in partnering with Sales to accurately scope deals, providing essential cost inputs, and structuring the inclusion of services, optional features, and necessary third-party integrations.
• • Beyond pre-sales activities, you will bring practical, hands-on understanding of broadcast and media infrastructure to the solution design process. This includes familiarity with encoders, proxy workflows, distribution mechanisms, and other critical technologies. In certain situations, you may be called upon to provide direct support to customers, assisting with troubleshooting or initial setup of elements on their side to ensure smooth progress and adoption.
• • Cross-functional collaboration is at the heart of this role. You will work hand-in-hand with the Deployment Engineer, who will assume ownership of the implementation post-signature, ensuring a seamless handover and continuity of the designed solution. You will also serve as a critical conduit to our Engineering and Product teams. By briefing them on deeper technical validation needs or potential customization requirements, you will provide clear context and well-defined specifications. Crucially, you will feed recurring workflow patterns and identified customer constraints back into Product and Tech development, directly influencing improvements in our product offerings and delivery methodologies.
• • In instances where solutions necessitate the involvement of external parties, you will manage and coordinate with systems integrators and hardware/workflow vendors. This includes helping to structure project plans and facilitate clear communication across all involved stakeholders for large, complex rollouts, ensuring alignment and successful execution.
• • This role is ideal for individuals who are passionate about the intersection of sports, media, and cutting-edge technology. If you find satisfaction in making complex technical concepts clear, credible, and actionable for diverse audiences, and if you are driven by the desire to build the right solution rather than simply making a sale, you will thrive at ScorePlay. You will be part of a fast-paced scale-up environment where new structures are continuously being built, and your contributions will directly shape our operational playbooks. The opportunity to engage with global-tier sports organizations and lead high-stakes implementations, supported by a collaborative team split between New York and Paris, makes this a truly unique and exciting career path.
• • We are committed to fostering a diverse and inclusive workplace where everyone feels safe, respected, and empowered. ScorePlay is an equal opportunity employer, and we welcome applications from all individuals, irrespective of gender, sexual orientation, origin, disability, or any other characteristic that defines them. We firmly believe that diverse perspectives strengthen our team and enhance our collaborative environment.