Solutions Engineer

Front Careers LLC

Job Overview

Location

Santiago, Chile

Job Type

Full-time

Full Job Description

📋 Description

• Partner with Account Executives to engage with top prospects and ensure they maximize value from Front’s platform to close new business deals
• Work directly with customers to understand, validate, and document technical requirements for integrating Front with their existing systems and workflows
• Customize and deliver targeted product demonstrations that highlight Front’s unique capabilities in managing complex B2B customer operations and aligning with specific client needs
• Act as the technical project manager for pilot projects, overseeing execution, timelines, and deliverables to ensure client satisfaction and successful outcomes
• Collaborate cross-functionally with product teams to translate customer feedback into product improvements and influence the development of new features
• Lead hands-on proofs of concept (POCs) for AI-powered customer service solutions, validating performance, real-world impact, and business value for prospective customers
• Design and implement creative technical solutions that enable Front’s platform to integrate with third-party applications and systems using Front’s API
• Serve as the primary technical contact for strategic enterprise prospects during the pre-sales phase, addressing complex technical inquiries and objections
• Present ROI analyses and technical architecture overviews to C-level executives and non-technical stakeholders to drive decision-making
• Conduct webinars and virtual demos for audiences of varying technical backgrounds to educate on Front’s platform and AI-driven capabilities
• Maintain deep, expert-level knowledge of Front’s API and system integrations to confidently guide customers through implementation scenarios
• Operate in a dynamic, fast-paced environment where customer needs are unpredictable, requiring adaptability, problem-solving, and proactive communication
• Work closely with cross-functional teams including engineering, product, and customer success to ensure seamless handoffs and alignment across the customer lifecycle
• Support enterprise sales cycles by translating business objectives into technical workflows and demonstrating how Front solves complex operational challenges
• Manage multiple concurrent pilot projects with different clients, prioritizing based on strategic value and urgency
• Stay current on evolving trends in customer operations, SaaS integrations, and AI-powered service platforms to maintain thought leadership in customer-facing technical roles

🎯 Requirements

• 4-7 years of solutions engineering or architecture experience, preferably at a SaaS company with complex workflow automation or customer support platforms
• Proven success partnering with sales teams in an enterprise SaaS environment
• Experience working with or integrating AI-powered features and ability to explain their value and limitations to both technical and non-technical audiences
• Strong understanding of software design principles
• Expert knowledge of APIs and experience building or configuring integrations between platforms
• Willingness to work hybrid: in-office each Tuesday, Wednesday, and Thursday

🏖️ Benefits

• Competitive salary
• Fully covered health insurance (medical, dental, and vision)
• Generous paid time off
• Mental health support through Workplace Options
• Family planning support through Maven
• Monthly Lifestyle Stipend for fitness, health, and wellness activities
• Monthly Teleworking Allowance for Wi-Fi, equipment, and cell data
• Wellness Days: additional day off in months with no holidays
• Winter Break: offices closed from Christmas to New Year’s Day

Skills & Technologies

Hybrid

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Front Careers LLC

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About Front Careers LLC

Front Careers is a recruiting platform that connects U.S. veterans and military spouses with civilian employers. The service translates military experience into civilian job qualifications, matches candidates to openings, and provides career coaching. Employers gain access to pre-screened talent pools, diversity analytics, and onboarding tools designed to ease veteran integration into corporate teams.

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