Solutions Engineer - Expansion

📋 Description

• • As an Expansion Solutions Engineer at Vanta, you will be a pivotal technical advisor, instrumental in guiding our valued customers through the intricacies of our comprehensive security and compliance solutions. Your primary objective will be to foster clarity, ensure technical feasibility, and achieve seamless alignment on the end-to-end Vanta platform, thereby driving customer success and deepening their engagement with our offerings.
• • In close collaboration with our dedicated Account Management and Customer Success teams, you will leverage your deep technical acumen to architect and present custom-tailored solutions. This strategic partnership is crucial for not only securing customer renewals but also for significantly increasing product adoption and expanding the scope of Vanta's services within existing accounts.
• • You will act as a vital conduit, bridging the gap between our innovative product development teams and the real-world needs of our customer base. Your exceptional communication skills will be employed to distill complex customer feedback into pointed, actionable insights, directly informing our product roadmap and contributing to Vanta's continuous improvement ethos of getting '1% better every day'.
• • A core responsibility will be to build and maintain robust, trust-based technical partnerships with key customer accounts. This involves engaging proactively with customer stakeholders, from individual contributors to executive sponsors, ensuring their technical needs are met and their strategic objectives are aligned with Vanta's capabilities.
• • You will be responsible for conducting compelling product demonstrations, managing customer trials, and engaging in various forms of technical communication to showcase the value and functionality of Vanta's platform.
• • Developing a profound understanding of Vanta's product suite is paramount. This includes mastering its capabilities, integration points, configuration options, strategic messaging, the broader partner ecosystem, and the competitive landscape. This knowledge will empower you to provide expert guidance and identify expansion opportunities.
• • You will play a key role in influencing Vanta's strategic direction and product priorities. By serving as the authentic voice of the customer, you will advocate for their needs and provide critical feedback that drives product evolution, enhances adoption, and strengthens customer retention.
• • Cultivating an environment that champions teamwork, open communication, creative problem-solving, and a commitment to continuous improvement will be essential for both personal and team success.
• • You will collaborate cross-functionally with various internal teams to effectively resolve complex customer business issues, ensuring that we work collaboratively towards achieving shared goals and delivering exceptional customer outcomes.
• • A significant aspect of this role involves the proactive development and refinement of processes and workflows. Your contributions will be instrumental in building and scaling a world-class Solutions Engineering organization, setting new standards for efficiency and effectiveness.
• • You will be expected to manage multiple projects concurrently, demonstrating a strong ability to operate independently and drive initiatives to successful completion, even in a fast-paced startup environment.
• • Your role will involve interacting with a diverse range of individuals across customer organizations, from technical and security-minded professionals to senior executives, requiring adaptability and a nuanced communication style.
• • You will be encouraged to explore and leverage Artificial Intelligence (AI) tools to enhance your skills, amplify your impact, and strengthen your work, demonstrating curiosity, a commitment to learning, and sound judgment in applying AI responsibly to improve efficiency and outcomes.
• • This role is based in our London or Dublin office, operating on a hybrid schedule with standard in-office days on Tuesdays, Wednesdays, and Thursdays, fostering a collaborative and connected team environment.