Solutions Engineer (Mumbai)

📋 Description

• • Are you a technically adept and customer-focused professional passionate about the rapidly evolving world of Artificial Intelligence and its security implications? Lakera, a pioneering force in AI security and a Check Point company, is seeking a dynamic Solutions Engineer to join our growing team. This is a unique opportunity to be at the forefront of AI innovation, directly impacting sales velocity, customer success, and the very evolution of our groundbreaking AI Defense Plane.
• • As a Solutions Engineer at Lakera, you will be the lynchpin between our cutting-edge technology and the enterprises that are looking to harness the power of AI securely. You will serve as the primary technical point of contact throughout the entire sales cycle, from initial prospect engagement to post-sales customer success. Your role will be instrumental in understanding the intricate needs of our diverse clientele, which ranges from Fortune 500 giants to agile startups and leading foundation model providers. You will translate these complex requirements into elegant, tailored solutions, architecting how Lakera's AI Defense Plane can be integrated to fortify their AI stacks and unlock transformative, cutting-edge use cases.
• • This is a highly collaborative role where you will work hand-in-hand with our Sales, Customer Success, Product, and Engineering teams. Your insights and feedback will be crucial in ensuring Lakera not only meets but exceeds customer expectations, driving our mission to ensure AI does what we want it to do. You will be a trusted advisor, leveraging your deep technical expertise, exceptional communication skills, and genuine customer empathy to guide clients through the complexities of AI security. Your contributions will directly shape the future of AI adoption, empowering organizations to embrace the next phase of intelligent computing with confidence and security.
• • Key Responsibilities:
• • Serve as the primary technical expert and trusted advisor for prospects evaluating Lakera's AI Defense Plane, guiding them through technical discussions and demonstrations.
• • Deeply understand customer needs, challenges, and existing infrastructure to design and architect robust, scalable solutions that leverage Lakera's platform effectively.
• • Collaborate closely with the Sales team to articulate the technical value proposition of Lakera's solutions and address any technical objections during the sales process.
• • Partner with the Customer Success team to ensure seamless onboarding for new customers, facilitating rapid integration and maximizing their time-to-value from the platform.
• • Develop and maintain comprehensive technical documentation, including solution designs, implementation guides, and best practices, to streamline both pre-sales engagement and post-sales support workflows.
• • Support the configuration of Lakera's platform and implement minor technical adjustments necessary for successful prospect and customer implementations.
• • Act as a vital conduit for customer feedback, channeling insights from prospect interactions directly to the Product and Engineering teams to inform the product roadmap and ensure continuous platform evolution based on real-world needs.
• • Contribute to the foundational development of a scalable Solutions Engineering function by creating playbooks, defining repeatable best practices, and sharing knowledge across the team.
• • Stay abreast of the latest advancements in AI, machine learning, cybersecurity, and cloud technologies to provide informed guidance and solutions to customers.
• • Champion the secure and ethical adoption of AI, aligning with Lakera's mission to build the security foundation for the future of AI.
• • Present technical solutions and product capabilities to diverse audiences, from highly technical engineers to business stakeholders, in various settings including one-on-one meetings, small group discussions, and large conference venues.
• • Proactively identify opportunities to enhance customer satisfaction and drive deeper engagement with Lakera's offerings.
• • Contribute to a culture of innovation, collaboration, and continuous improvement within the Solutions Engineering team and the broader organization.
• • Embrace the fast-paced, dynamic environment of a growing startup, demonstrating agility and a proactive approach to problem-solving.
• • Take ownership of projects and drive them to successful completion, demonstrating a strong sense of accountability and a results-oriented mindset.
• • Foster strong relationships with technical stakeholders within customer organizations, building trust and establishing Lakera as a key partner in their AI journey.
• • Contribute to the development of compelling technical content, such as whitepapers, case studies, and technical blog posts, to further establish Lakera's thought leadership in the AI security space.
• • Assist in the development and delivery of technical training for both internal teams and external customers.
• • Analyze and troubleshoot technical issues that may arise during the implementation or usage of Lakera's platform, providing timely and effective resolutions.
• • Continuously seek opportunities to improve processes and methodologies within the Solutions Engineering function to enhance efficiency and effectiveness.
• • Demonstrate a deep understanding of enterprise IT environments, including networking, security protocols, and cloud architectures, to effectively integrate Lakera's solutions.
• • Play a key role in shaping the future of AI security by contributing to the development of new features and capabilities based on market feedback and technical expertise.
• • Be an advocate for Lakera's vision and mission, inspiring confidence and excitement in potential and existing customers.
• • Leverage your technical acumen to identify and articulate the business value and ROI of implementing Lakera's AI Defense Plane.
• • Contribute to the development of competitive intelligence by understanding how Lakera's offerings compare to alternatives in the market.
• • Ensure that all technical solutions proposed and implemented adhere to the highest standards of security, compliance, and ethical AI practices.
• • Actively participate in industry events and conferences to represent Lakera and build our brand presence within the AI and cybersecurity communities.
• • Drive technical proof-of-concepts (POCs) and pilot programs to demonstrate the efficacy and value of Lakera's solutions in real-world scenarios.
• • Develop a deep understanding of the various foundation models and AI applications that customers are looking to secure, enabling you to provide highly relevant solutions.
• • Contribute to the development of a knowledge base that captures common customer challenges and their corresponding solutions.
• • Be a proactive problem-solver, identifying potential issues before they arise and developing mitigation strategies.
• • Foster a collaborative and supportive team environment, sharing knowledge and best practices with colleagues.
• • Embrace a culture of continuous learning, staying updated on the latest trends and technologies in AI and cybersecurity.
• • Drive customer adoption and advocacy by ensuring they achieve their desired outcomes with Lakera's platform.
• • Help to build a world-class Solutions Engineering organization that is recognized for its technical expertise, customer focus, and impact on the business.
• • Contribute to the overall success of Lakera by delivering exceptional technical solutions and fostering strong customer relationships.
• • Be a key player in shaping the future of AI security and ensuring its responsible development and deployment.
• • Your passion for AI's potential for good, coupled with your commitment to its secure and ethical implementation, will be central to your success in this role.
• • This role offers a unique opportunity to blend your technical prowess with your passion for AI, making a tangible impact on how businesses worldwide adopt and secure this transformative technology. Join us in building the security foundation for the future of AI.