Specialist, Test Administration

College Board

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Manage and track end-to-end value chain processes for standardized test administrations across Puerto Rico and Latin America, with a primary focus on digital delivery via the Surpass platform.
• Develop, maintain, and execute the annual calendar of test administration activities, ensuring timely and accurate scheduling across all test sites.
• Configure and prepare the Surpass platform for test sessions, including candidate registration workflows, test session setup, and digital material validation.
• Identify, secure, and validate test locations, equipment, and digital infrastructure (devices, internet connectivity, system readiness) to support both paper-based and digital test administrations.
• Create, review, and update administrative documentation such as digital testing guidelines, platform instructions, and procedural manuals for test coordinators and staff.
• Communicate with internal teams and external partners (schools, test centers, coordinators) to ensure strict compliance with College Board test administration policies and digital protocols.
• Coordinate directly with test-takers, proctors, and center staff to enforce adherence to standardized procedures for in-person and remote test delivery.
• Monitor task completion against the administration calendar, ensuring all operational milestones are met with precision and consistency.
• Maintain accurate, up-to-date records and data for all test administrations, including registrations, accommodations, and outcomes.
• Process invoices and manage budget-related documentation tied to test administration logistics and vendor payments.
• Coordinate approved student accommodations with test centers, ensuring compliance with accessibility requirements for digital and paper formats.
• Conduct test administration simulations or dry runs as needed and analyze results to improve future delivery.
• Respond to inquiries from candidates, students, counselors, school administrators, and test center representatives via phone and email, providing clear and timely support.
• Collaborate with hierarchical levels across the organization to disseminate information, resolve operational concerns, and escalate issues to supervisors when necessary.
• Support College Board program teams and stakeholders by providing data, reports, and administrative updates to inform broader testing initiatives.
• Perform any additional duties assigned to ensure seamless execution of test operations, including weekend work as required.
• Demonstrate proficiency in Microsoft Office and computer systems to manage documentation, communication, and data tracking efficiently.
• Advocate for high-quality customer experiences by ensuring fairness, security, and reliability in all test delivery methods.
• Actively participate in the adoption and improvement of emerging digital tools and AI-driven solutions to modernize test administration processes.
• Maintain a learner’s mindset, embracing feedback, iterative improvement, and innovation in response to user input and operational challenges.

🎯 Requirements

• Bachelor’s degree in Business Administration, Education, or a related field preferred
• Three to four years of experience performing administrative duties
• Proficiency in English and Spanish
• Experience with digital platforms or test delivery systems (e.g., Surpass or similar)
• Demonstrated ability to manage multiple tasks, deadlines, and operational details under pressure
• Competence in Microsoft Office and computer systems

🏖️ Benefits

• Fully remote work option with hybrid flexibility (Tuesday/Wednesday in-office if near CB office)
• Annual salary range of $48,000–$65,000, adjusted for location
• Comprehensive compensation package rooted in fairness, transparency, and market data
• Opportunity to work for a mission-driven nonprofit expanding educational and career opportunities

Skills & Technologies

Remote

$48k-65k

Degree Required

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College Board

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About College Board

College Board is a nonprofit membership organization founded in 1900 that develops and administers standardized tests, curricula, and programs to expand access to higher education. It owns and operates the SAT, PSAT, AP, and CLEP examinations, supports college planning tools, and partners with schools and universities to promote college readiness. The organization also offers scholarship search services and data-driven research reports on educational trends and equity.

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