Sr Advisory Solution Consultant, Nonprofit

ServiceNow, Inc.

Job Overview

Location

Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• As a pivotal member of the Americas ServiceNow.org Solution Consulting team, you will play a critical role in shaping the future success of nonprofit organizations by leveraging ServiceNow’s transformative AI + Data + Workflow Platform to reimagine their work experiences.
• This role is instrumental in driving revenue for our specialized Technology Solutions, working in close collaboration and partnership with Sales, Product Management, and executive leadership.
• You will act as a hands-on technical consultant, possessing the ability to both go deep into solution delivery and effectively position our offerings throughout complex sales cycles.
• Your primary responsibility will be to serve as a technical and domain expert for a client-facing sales team, dedicated to engaging with customers and prospects across the diverse landscape of the nonprofit sector.
• You will lead comprehensive discovery workshops, meticulously uncovering and understanding the unique challenges and opportunities faced by our nonprofit clients.
• A key aspect of your role will involve designing and delivering compelling, tailored demonstrations of ServiceNow's AI-powered experiences, ensuring a clear alignment between our cutting-edge solutions and the specific needs of each customer.
• You will be responsible for building and configuring sophisticated end-to-end demo flows that vividly showcase the power of AI-enhanced self-service capabilities, intelligent automation, and actionable insights that ServiceNow provides.
• Cultivating strong, trusting client partner relationships will be essential for success in this position.
• You will guide strategic programs within our most significant accounts, including facilitating customer journey sessions to establish clear roadmaps and achieve mutual outcome agreements.
• A crucial part of this role involves providing invaluable feedback to our Product Management teams regarding potential product enhancements, identifying opportunities to better address customer needs and deliver even greater value.
• You will actively contribute to the collective knowledge base of the Solution Consulting team by sharing best practices and reusable assets, thereby enhancing the overall quality and efficiency of our team's efforts.
• Maintaining a keen awareness of competitive landscapes and market differentiation is vital to effectively position ServiceNow's unique value proposition.
• You will represent ServiceNow at various marketing events, including executive briefings, industry conferences, user group meetings, and trade shows, acting as a knowledgeable and engaging ambassador for our brand and solutions.
• This role demands a proactive approach to solution strategy, particularly for high-value, strategic opportunities, ensuring that our proposed solutions are innovative and impactful.
• You will have the opportunity to influence product direction by articulating market needs and customer feedback directly to product development teams.
• Leading executive-level engagements with clarity and confidence will be a regular part of your responsibilities.
• Strong territory management skills are required, encompassing effective pipeline building and seamless collaboration with your Sales counterparts to drive execution excellence.
• You will operate effectively across multiple accounts and potentially across different regions, demonstrating adaptability and broad reach.
• Experience working collaboratively with cross-functional teams, including product management, product marketing, implementation partners, and professional services, is highly valued.
• This role requires a commitment to continuous learning and staying abreast of the latest advancements in AI, data analytics, workflow automation, and the ServiceNow platform itself, particularly as they apply to the nonprofit sector.
• You will be a key contributor to the growth and success of ServiceNow.org, directly impacting the ability of nonprofits to achieve their missions more effectively through technology.
• The ability to translate complex technical concepts into clear business benefits for a non-technical audience is paramount.
• You will be expected to develop a deep understanding of the unique operational models and funding structures prevalent in the nonprofit industry to better tailor solutions.
• This position offers a unique opportunity to combine technical expertise with a passion for social impact, making a tangible difference in the world.

🎯 Requirements

• Minimum of 7 years of experience in a technical consulting, solution architecture, or pre-sales role, with a significant portion focused on enterprise software solutions.
• Deep technical expertise with the ServiceNow platform or comparable enterprise platforms such as Salesforce, Workday, Oracle, or Microsoft Dynamics, including a strong understanding of their architecture, capabilities, and integration patterns.
• Proven ability to lead discovery sessions, design and deliver compelling product demonstrations, and build sophisticated demo environments that showcase complex functionalities, particularly those involving AI, automation, and workflow.
• Exceptional executive presence, with a demonstrated ability to communicate complex technical concepts clearly and persuasively to both technical and non-technical audiences, including C-level executives, and to build strong, trusted advisor relationships.
• Strong sales acumen and technical leadership, with a track record of driving solution strategy for high-value opportunities and influencing product direction through customer feedback.
• Experience in territory management, including pipeline building, forecasting, and working collaboratively with sales teams to achieve revenue targets.
• Willingness and ability to travel up to 30% for client meetings, conferences, and other business-related events.

🏖️ Benefits

• Competitive base salary ($151,875 - $225,900) plus potential for equity and variable/incentive compensation (On Target Earnings - OTE).
• Comprehensive health plans, including flexible spending accounts, to support employee well-being.
• Generous 401(k) Plan with company match to help secure your financial future.
• Employee Stock Purchase Plan (ESPP) for the opportunity to invest in ServiceNow's growth.
• Matching donations program to support your philanthropic endeavors.
• Flexible time away plan, encouraging a healthy work-life balance.
• Family leave programs to support employees during significant life events.

Skills & Technologies

Senior

Remote

$151k-225k

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ServiceNow, Inc.

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About ServiceNow, Inc.

ServiceNow is a cloud-based platform company that helps enterprises manage digital workflows for IT, employee, and customer service operations. Its platform enables organizations to automate and streamline tasks, improve efficiency, and enhance user experiences across various departments. Key offerings include IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) solutions. The company also provides capabilities for HR service delivery, customer service management, and security operations. By consolidating workflows onto a single platform, ServiceNow aims to help businesses become more agile, responsive, and innovative in their operations, ultimately driving digital transformation.

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