Job Overview
Location
Remote US
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 19, 2026
Full Job Description
đź“‹ Description
- • The Sr. Client Relations Team Specialist serves as a critical frontline resource for mid to large accounts, ensuring prompt, efficient, and high-quality service that directly impacts client satisfaction and retention. This role is essential to maintaining strong client relationships by acting as the primary point of contact for service inquiries, policy changes, and coverage questions, thereby supporting the company’s reputation for reliability and responsiveness in a competitive insurance services market.
- • Day-to-day responsibilities include responding to incoming client service requests for mid to large accounts, processing endorsements and issuing new business policies, answering detailed client questions regarding coverage options and policy terms, remarketing accounts as needed to identify upsell or cross-sell opportunities, and maintaining accurate records of all client interactions in compliance with internal procedures and regulatory standards.
- • Baldwin Technology Company Inc. operates as a trusted provider of insurance and risk management solutions, serving clients across multiple states with a focus on personalized service and technical expertise. The company fosters a culture of initiative, accuracy, and alignment with its behavioral tenets, emphasizing proactive problem-solving and continuous improvement in a fast-paced, multi-tasking environment where adaptability and attention to detail are paramount.
- • In this role, the specialist will develop deep expertise in insurance products and state-specific licensing requirements, gain proficiency in industry-specific software platforms such as Epic and PowerPoint, and refine advanced communication and organizational skills. Success in this position can lead to increased responsibility within client services, opportunities to mentor junior team members, and a clear pathway toward senior specialist or team lead roles within the organization’s growing client relations division.
🎯 Requirements
- • Current State Insurance License, or willingness and ability to obtain all required licenses within the first 90 days of employment.
- • Intermediate proficiency in Microsoft Word and Excel, including the ability to create, edit, and manage documents and spreadsheets efficiently.
- • Minimum typing speed of 55 words per minute with high accuracy.
- • Excellent written and verbal communication skills, with the ability to convey complex insurance information clearly and professionally.
- • Proven ability to learn and adapt to new software systems quickly, including but not limited to Epic and PowerPoint.
- • Demonstrated initiative, accuracy, thoroughness, and alignment with corporate behavioral tenets in a fast-paced, multi-tasking environment.
🏖️ Benefits
- • Starting salary of $70,000, negotiable upon offer based on experience and qualifications.
- • Opportunity to work remotely from anywhere in the United States, providing flexibility and work-life balance.
- • Access to professional development resources and support for obtaining required state insurance licenses.
- • Exposure to industry-standard software platforms and tools used in insurance client relations and policy management.
- • Inclusive workplace culture that values proactive contribution, determination, and alignment with corporate behavioral tenets.
- • Potential for career advancement within a growing organization committed to employee development and internal mobility.
Skills & Technologies
About Baldwin Technology Company Inc.
Baldwin Technology Company designs and manufactures process-automation equipment and consumables for the printing, packaging, textile and film industries. Products include spray dampening, cleaning, drying, web handling and fluid-management systems that improve quality, reduce waste, cut energy use and boost productivity on flexo, offset and digital presses. Headquartered in Old Lyme, Connecticut, the company operates across the Americas, Europe and Asia, serving commercial, newspaper and packaging printers with engineered solutions and aftermarket support since its founding in 1918.
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