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Sr. Client Success Manager

Ameresco, Inc.

Job Overview

Location

United States - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Client Success Manager at Ameresco, you will serve as a strategic partner for enterprise-level customers, ensuring they achieve maximum value from tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades while driving retention, satisfaction, and expansion in support of Ameresco’s mission to help customers reduce costs, enhance resilience, and decarbonize to net zero.
• You will own the post-sales relationship with large, complex accounts across public sector, government, K-12 schools, higher education, utilities, and healthcare customers in the U.S., Canada, U.K., and Europe, acting as the primary trusted advisor and point of contact to build and maintain C-level and key stakeholder relationships.
• Day to day, you will deeply understand each client’s business objectives, operational processes, financial goals, and industry challenges to align Ameresco’s solutions with measurable ROI, optimize and document client business processes by identifying improvement opportunities and recommending best practices, and apply strong knowledge of accounting principles (e.g., revenue recognition, cost allocation, financial reporting, accruals) to support financial modeling, billing accuracy, compliance, and value realization discussions.
• You will manage end-to-end service delivery by coordinating internal teams (Professional Services, Support, Product, Finance) to meet SLAs, resolve escalated issues, and proactively mitigate risks, while conducting regular Executive Business Reviews (EBRs), QBRs, and strategic planning sessions to review performance metrics, showcase value delivered, identify expansion opportunities, and align on future roadmaps.
• You will monitor account health using leading indicators to proactively identify at-risk accounts and develop retention strategies to minimize churn, identify and pursue upsell/cross-sell opportunities in collaboration with Sales and Account teams to contribute to revenue growth targets, and serve as the voice of the customer internally by providing actionable feedback to Product, Engineering, and Leadership teams to influence roadmap priorities.
• Ameresco is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition, serving as a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe with a comprehensive portfolio of smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades.
• In this role, you will develop deep expertise in the energy, utilities, cleantech, and renewable energy sectors while honing strategic account management, business process optimization, financial acumen, and cross-functional leadership skills, positioning you to drive measurable business outcomes and advance your career in sustainable infrastructure and customer success leadership.

🎯 Requirements

• 7+ years of progressive experience in Client/Customer Success, Account Management, or Consulting roles, with at least 4+ years focused on enterprise-level customers (typically $1M+ ARR or equivalent)
• Bachelor’s degree in Business, Finance, Accounting, Engineering, or related field (MBA or advanced degree is a plus)
• Proven track record of managing large, complex accounts in B2B environments (SaaS, technology platforms, energy/tech, utilities, or professional services preferred)
• Strong business process expertise — experience mapping, analyzing, and optimizing operational workflows including software development requirements
• Solid understanding of accounting principles (GAAP/IFRS), financial operations, and how technology impacts financial processes and reporting
• Data-driven mindset with strong analytical abilities; comfortable using CRM/CS tools (e.g., Salesforce, Gainsight, Tableau) to track health scores, usage, and ROI metrics

🏖️ Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Eligibility for performance incentives, bonuses, commissions, or equity depending on the role
• Anticipated base salary range of $101,000–$161,500 presented in good faith
• Opportunity to work remotely within the United States with a leading energy solutions provider committed to pay transparency and compliance
• Access to people-oriented insurance, investment, and incentive plans in an environment that fosters initiative and achievement
• Exposure to cutting-edge Distributed Energy Resources (DER), energy markets, and O&M activities in the global energy transition

Skills & Technologies

Senior

Remote

$101k-161k

Degree Required

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Ameresco, Inc.

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About Ameresco, Inc.

Ameresco, Inc. is a cleantech integrator that designs, builds, owns and maintains renewable energy plants, energy efficiency projects and energy infrastructure for facilities across North America and Europe. Founded in 2000 and headquartered in Framingham, Massachusetts, the company offers performance contracting, solar, battery storage, microgrids, cogeneration and facility optimization services to federal, state, municipal, educational, healthcare and commercial clients, enabling them to reduce energy costs and carbon footprints while meeting sustainability goals.

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