Job Overview
Location
US Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • As a Senior Client Success Manager at Alkami Technology, you will play a pivotal role in driving client satisfaction, retention, and expansion by serving as a trusted advisor to U.S. banks and credit unions leveraging Alkami’s digital sales and service platform. Your work directly contributes to the company’s mission of enabling financial institutions to onboard, engage, and grow relationships through data-informed, anticipatory banking solutions.
- • Day to day, you will lead client success efforts for your portfolio of accounts, building strong relationships with executive influencers and decision-makers to convert them into Alkami champions. You will deeply understand clients’ business challenges, goals, and industry trends, providing strategic consultation to align their digital banking objectives with the capabilities of the Alkami platform.
- • You will create and maintain clear success plans that define client objectives, track progress, and ensure clients derive measurable value from the platform. This includes monitoring client health metrics and product engagement, identifying risks early, and conducting regular business reviews to celebrate wins and uncover growth opportunities.
- • Acting as an expert on the Alkami platform, you will master its features to advise clients on maximizing use and capabilities, while advocating for client needs across internal teams and escalating critical issues when necessary to mobilize resources and drive resolution.
- • You will collaborate cross-functionally with product, sales, marketing, and support teams to enhance the client experience, develop initiatives that improve satisfaction and loyalty, and use data from tools like Salesforce and Gainsight to influence decisions and guide both clients and internal stakeholders.
- • The Client Success Team at Alkami is central to the company’s growth and reputation, operating within a culture recognized for excellence in innovation, employee experience, and customer outcomes. As a remote-first organization, Alkami fosters inclusivity and high performance, offering the flexibility to work from anywhere in the U.S. while maintaining strong team alignment and client impact.
- • In this role, you will develop deep expertise in financial services technology, strategic account management, and client advocacy—skills that are highly transferable and valuable for career advancement into leadership positions in Client Success, Account Management, or SaaS strategy within the fintech and enterprise software sectors.
🎯 Requirements
- • 5+ years of relevant experience in Client Success with a proven track record of managing client relationships and driving account growth
- • Experience in Financial Services, particularly working with financial institutions such as banks or credit unions
- • Strong ability to manage multiple priorities effectively, stay organized, take ownership of projects, and work independently
- • Excellent verbal and written communication skills
- • Experience using and updating Salesforce and/or Gainsight
- • Willingness and ability to travel up to 25% as needed
🏖️ Benefits
- • Remote-first work environment with the flexibility to work from anywhere in the U.S.
- • Unlimited paid time off (PTO) to support work-life balance and well-being
- • 401(k) plan with employer match to support long-term financial security
- • Comprehensive health, dental, and vision insurance plans
- • Employer-provided life and disability insurance
- • Professional development opportunities and access to learning resources
- • Inclusive, diverse, and fun company culture recognized as a Best Place to Work in Fintech and nationally
- • Pay transparency compliance with state-specific equity laws
- • Equal Opportunity Employer commitment to a discrimination- and harassment-free workplace
Skills & Technologies
Senior
Remote
$113k-125k
Degree Required
About Alkami Technology, Inc.
Alkami Technology provides cloud-based digital banking solutions for U.S. credit unions and banks. Its platform offers account opening, payments, card management, analytics, marketing, and security tools through a single integrated interface designed for web and mobile. The company serves financial institutions seeking to modernize customer experience, streamline operations, and deploy new products rapidly without extensive in-house development. Headquartered in Plano, Texas, Alkami supports clients ranging from community banks to large credit unions, delivering scalable infrastructure and ongoing updates aligned with regulatory and technological changes.
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