Job Overview
Location
US Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • As a Sr Client Success Manager II, Commercial Banking at Alkami Technology, you will serve as the primary consultative partner for key financial institution clients, driving strategic value and ensuring they maximize the impact of Alkami’s digital sales and service platform. This role is critical in helping banks and credit unions navigate digital transformation, strengthen client relationships, and achieve measurable business outcomes through data-informed, anticipatory banking solutions.
- • You will provide strategic direction to clients on maximizing value through Alkami’s platform, develop and execute comprehensive training initiatives, and lead client success initiatives that ensure high levels of satisfaction, engagement, and adoption. Your day-to-day will involve creating reports and presentations that showcase KPI improvements, establishing strong relationships at all levels of client organizations, and serving as an expert in guiding clients toward their digital banking goals by leveraging the full capabilities of the Alkami platform.
- • You will collaborate effectively with cross-functional teams to drive client success, advocate for client needs internally, escalate critical issues when necessary, and use data-driven insights to influence decisions that benefit both clients and internal stakeholders. This includes leading cross-functional initiatives that enhance the client experience, monitoring client health metrics, conducting regular business reviews, and developing clear success plans that track progress toward desired outcomes.
- • Alkami is a remote-first, fast-growing SaaS company recognized for its award-winning culture, innovation, and commitment to employee growth. As part of the Client Success team, you’ll join a mission-driven organization that values inclusivity, continuous learning, and the transformation of ordinary experiences into extraordinary outcomes through technology and partnership.
- • In this role, you will deepen your expertise in enterprise client management, digital transformation in financial services, and SaaS-based solution advisory. You’ll have the opportunity to shape client success strategies, influence product direction through frontline insights, and grow as a strategic leader in a company that invests in its people and celebrates career progression.
🎯 Requirements
- • 3+ years of experience in consulting practices
- • 4+ years of experience in Customer Success, Client Strategy, Digital Transformation, or B2B SaaS
- • Proven experience managing large, complex enterprise clients
- • Expertise in formal or informal project management
- • Strong background in SaaS implementations
- • Solid technical product knowledge
🏖️ Benefits
- • Remote-first work environment with flexibility across the U.S.
- • Unlimited paid time off
- • 401(k) with employer match
- • Comprehensive health, dental, and vision benefits
- • Commitment to diversity, inclusion, and a fun, award-winning company culture
- • Equal Opportunity Employer with a focus on equitable employment practices
Skills & Technologies
About Alkami Technology, Inc.
Alkami Technology provides cloud-based digital banking solutions for U.S. credit unions and banks. Its platform offers account opening, payments, card management, analytics, marketing, and security tools through a single integrated interface designed for web and mobile. The company serves financial institutions seeking to modernize customer experience, streamline operations, and deploy new products rapidly without extensive in-house development. Headquartered in Plano, Texas, Alkami supports clients ranging from community banks to large credit unions, delivering scalable infrastructure and ongoing updates aligned with regulatory and technological changes.
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