This job has expired
This position was posted on March 23, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote - US
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at Propelus Inc., you will serve as the strategic partner for enterprise healthcare clients with 25,000+ employees, ensuring their credentialing and workforce compliance solutions drive measurable value and long-term retention. Your role is critical in transforming complex regulatory challenges into opportunities for growth, directly impacting patient safety and organizational efficiency across the healthcare ecosystem.
- • You will own executive-level relationships with CHROs and HR Directors at top-tier healthcare accounts (TCV $200k+), acting as a trusted advisor through regulatory shifts, leading Joint Business Plans and Executive Business Reviews focused on ROI and risk mitigation, while identifying expansion opportunities and mentoring junior CSMs to elevate team performance.
- • Propelus is a mission-driven leader in healthcare compliance technology with over 20 years of experience empowering millions of professionals and organizations through innovative, data-backed solutions that reduce risk and foster a safer, healthier workforce—your work will directly contribute to this legacy.
- • You will deepen your expertise in healthcare regulatory landscapes, refine enterprise negotiation and storytelling skills, and gain influence over product strategy by serving as the Voice of the Customer, positioning yourself as a thought leader in HealthTech Customer Success.
- • You will operationalize best practices using Gainsight and HubSpot to optimize account health tracking, formalize scalable playbooks, and drive cross-functional alignment with Product, Marketing, and Sales to ensure strategic accounts are prioritized in feature releases, case studies, and growth initiatives.
- • Through mentorship, you will elevate the capabilities of junior CSMs by sharing advanced tactics in enterprise negotiation, churn prediction, and high-stakes account management, fostering a culture of excellence and continuous learning across the Customer Success organization.
🎯 Requirements
- • 5+ years of B2B SaaS Customer Success experience managing strategic enterprise accounts, with direct experience in HealthTech, healthcare compliance, or credentialing strongly preferred to navigate complex regulatory environments.
- • Exceptional written and verbal storytelling skills, with the ability to distill complex compliance data into compelling narratives that excite and align C-suite stakeholders.
- • Proven experience with Gainsight (or similar CS platforms) and CRM tools like HubSpot to track account health, automate workflows, and drive data-informed retention and expansion strategies.
- • Self-starter mindset capable of thriving in a remote environment with minimal oversight, able to immediately assess and act on a top 10 book of business with a clear 30-60-90 day plan.
- • Demonstrated ability to identify churn risks through predictive analysis and build proactive contingency plans to save at-risk relationships before escalation.
🏖️ Benefits
- • Professional development allowance to support personalized growth through courses, certifications, conferences, or coaching aligned with your career aspirations.
- • Comprehensive health, dental, and vision insurance options (HSA, FSA, traditional) with company-subsidized premiums, plus a Lifestyle Spending Account (LSA) for wellness, WFH equipment, or personal well-being expenses.
- • 401(k) plan with company matching, financial planning education, and resources to support long-term financial health and retirement readiness.
- • Generous PTO policy including paid time off for volunteering, birthdays, and new parent leave, reflecting a culture that values work-life integration and personal milestones.
- • Recognition as a BuiltIn 2025 Best Place to Work and Silver Stevie® Award winner for Great Employers, affirming a workplace culture rooted in respect, growth, and employee well-being.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Propelus Inc.
Propelus Inc. delivers cloud-based workforce compliance and professional development software for healthcare, government, and education sectors. The platform automates license verification, continuing education tracking, and credential management to reduce regulatory risk and administrative burden. It consolidates data from licensing boards and training providers, enabling real-time monitoring and renewal workflows. Headquartered in Austin, Texas, Propelus serves thousands of organizations across the United States, helping them maintain compliance while supporting employee growth through integrated learning and certification tools.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Humana Inc.
25 days ago
Curriculum Associates, LLC
1 month ago
Solventum
2 months ago
Danaher Corporation
25 days ago