Job Overview
Location
Acton, Massachusetts
Job Type
Full-time
Category
Data Science
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Lead the design, implementation, and continuous improvement of Business Process Management (BPM) and Continuous Improvement (CI) capabilities across Insulet Global Business Services (IGBS) and the broader Insulet organization.
- • Build and lead a team of approximately 12–15 Global Process Managers (GPMs) to serve as the backbone of IGBS’s CI and BPM function.
- • Act as the primary interface between IGBS and Insulet’s Global Process Owners (GPOs), establishing and activating a global GPO network to align process ownership across functions.
- • Define, deploy, and maintain enterprise-wide process management standards, tools, and methodologies including process mapping, mining, RPA, machine learning, GenAI, and automation technologies.
- • Design and manage the IGBS Service Catalog, ensuring it provides user-friendly access to services, drives adoption across Insulet, and evolves based on customer feedback.
- • Oversee the end-to-end onboarding of new services, including scope confirmation, solution design, process mapping, knowledge transfer, go-live handover, and post-implementation embedding.
- • Collect, analyze, and report on IGBS and Insulet business process performance data using standardized tools and methods to enable data-driven decision-making.
- • Gather and integrate Customer Experience (CX) insights into process, service, and workflow improvements using standardized CX data capture and reporting mechanisms.
- • Champion a service quality and CI mindset across the organization by aligning process design with ease of use, service performance, and internal customer experience.
- • Serve as a strategic account manager for key Insulet internal client accounts, developing account plans, aligning IGBS strategy with client needs, and using NPS to track and improve client sentiment.
- • Develop and deploy training programs to build proficiency in Lean, Six Sigma, and other CI methodologies across IGBS and Insulet.
- • Establish an enterprise-wide system to measure and advance Lean maturity across the organization.
- • Identify, procure, and implement BPM and automation tools to digitize and streamline process execution, mapping, and improvement activities.
- • Work with functional and IT leadership to transition relevant process management activities from Insulet functions to IGBS.
- • Collaborate with external consultants as needed to support large-scale transformation initiatives.
- • Drive change management efforts in partnership with IGBS Organizational Development to embed BPM capabilities sustainably across the organization.
- • Maintain awareness of industry trends in BPM, CX, and digital transformation to ensure Insulet adopts leading-edge practices.
- • Exhibit strong executive presence and influence with C-suite and senior leaders to secure buy-in and drive strategic alignment.
- • Navigate complex, matrixed organizational structures with agility to deliver results across geographies and functions.
- • Travel up to 25% initially, reducing to approximately 15% in steady state.
🎯 Requirements
- • 15+ years leading Business Process Transformation activities and associated teams for large organizations
- • Bachelor’s degree in a relevant field; advanced degree or equivalent preferred
- • Demonstrated experience leading Six Sigma and Lean initiatives
- • Experience with Global Business Services (GBS) implementations and operational settings
🏖️ Benefits
- • Medical, dental, and vision insurance
- • 401(k) with company match
- • Paid time off (PTO)
- • Additional employee wellness programs
Skills & Technologies
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About Insulet Corporation
Insulet Corporation is a medical device company that develops, manufactures and markets the Omnipod Insulin Management System, a tubeless wearable insulin pump for people with diabetes. Founded in 2000 and headquartered in Acton, Massachusetts, the company produces disposable pods that deliver continuous subcutaneous insulin infusion while eliminating traditional tubing. Its technology integrates with continuous glucose monitors and digital health platforms to provide automated insulin delivery. The Omnipod system is available in multiple countries and includes variations for Type 1 and Type 2 diabetes management. Insulet also offers drug delivery devices for other therapeutic areas through its proprietary platform.
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