Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Data Science
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • Lead a regional team of Supervisors and Performance Managers to drive client retention and product penetration across Dealer Inspire and Cars Commerce product suites.
- • Oversee the end-to-end employee lifecycle, including interviewing, onboarding, mentoring, and performance reviews for client services staff.
- • Collaborate with the Vice President of Dealer Success to forecast business growth and analyze market and product penetration trends.
- • Design, document, rollout, and iterate new internal processes and incentive contests for Performance Manager (PFM) teams to improve performance and engagement.
- • Partner cross-functionally with digital advertising, SEO, marketplace, and other teams to resolve client retention issues and enhance service delivery.
- • Conduct weekly team touch bases to identify wins, blockers, and opportunities for operational improvement.
- • Provide ongoing training and maintain expert-level knowledge of all new Dealer Inspire and Cars Commerce digital products and offerings.
- • Work with PFM teams to identify upsell opportunities and develop targeted strategies to expand revenue from existing clients.
- • Mentor team members on best practices for client management, digital marketing strategy, and professional development.
- • Conduct annual performance reviews with Supervisors, delivering constructive feedback and outlining growth paths.
- • Support new business development efforts for Dealer Inspire and Cars Commerce through strategic input and client-facing collaboration.
- • Provide direct support to PFMs during high-stakes client meetings, including conflict resolution, cancellation management, and bandwidth allocation.
- • Serve as the primary internal advocate for Dealer Inspire products, communicating client feedback and systemic blockers to other departments.
- • Ensure consistent communication and alignment of company directives across all regional client services teams.
- • Identify staffing needs in collaboration with the VP and act as a liaison for hiring growth in client-facing roles.
- • Participate in the interview process for Performance Manager roles as outlined by HR.
- • Onboard new employees to Dealer Inspire in partnership with the Regional Trainer.
- • Represent client services and Dealer Inspire positively to all internal teams and external clients.
- • Build strong client relationships and provide strategic guidance to PFMs on digital services and automotive retail needs.
- • Maintain quarterly retention goals for all clients and products, with targets established and tracked regularly.
- • Identify and pursue regional growth opportunities within the Dealer Inspire product suite through upselling and expansion strategies.
- • Travel up to 25% to support client engagements, team meetings, and regional initiatives.
🎯 Requirements
- • Previous management experience in account management and digital marketing strategy services
- • Proven ability to provide constructive and consistent feedback to team members for professional growth
- • Outstanding presentation and communication skills, both verbal and written, for phone and in-person interactions
- • Must have direct experience within the automotive industry and understanding of dealership operations
- • Strong knowledge of website performance tools (e.g., Google Analytics), SEO fundamentals, paid search (Google Ads), and intermediate WordPress
- • Availability and willingness to travel up to 25%
🏖️ Benefits
- • Medical, Dental & Vision Healthcare Plans
- • New Hire Stipend for Home Office Set-Up
- • Generous PTO
- • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Cars.com Inc.
Cars.com Inc. operates a leading digital automotive marketplace connecting car shoppers with sellers across the United States. The platform offers new and used vehicle listings, dealer and private-seller inventory, reviews, pricing tools, financing options, and research content. Revenue comes from dealer subscriptions, advertising, and financing services. Headquartered in Chicago, the company serves consumers, automotive dealers, and manufacturers through websites and mobile applications, facilitating vehicle transactions and related services.
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