Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
May 3, 2026
Full Job Description
đź“‹ Description
- • The Senior Engagement Manager is responsible for allocating the appropriate technical resources to specific client engagements that do not fit into a scoped project model, ensuring timely and effective support for urgent client needs.
- • This role involves providing prompt support for clients calling with immediate response issues, such as system outages or critical technical failures, requiring rapid assessment and coordination of internal teams.
- • The position demands clear and concise communication with both technical and non-technical stakeholders, translating complex issues into understandable updates and action plans.
- • The Senior Engagement Manager must prioritize tasks effectively in a fast-paced, dynamic environment, balancing multiple concurrent engagements while maintaining service quality and client satisfaction.
- • Core BTS, Inc. is a technology solutions provider focused on delivering managed services, cloud infrastructure, and IT consulting to mid-market and enterprise clients, with a strong emphasis on proactive support and long-term partnership.
- • The role offers the opportunity to develop deep expertise in client engagement management, crisis response coordination, and cross-functional leadership within a growing IT services organization.
- • Success in this role can lead to advancement into broader delivery management, client success leadership, or operational strategy positions within the company.
🎯 Requirements
- • Proven experience in client engagement, service delivery, or technical account management within an IT or technology services environment.
- • Strong ability to communicate technical concepts clearly to both technical and non-technical audiences, including executives and end-users.
- • Demonstrated skill in prioritizing and managing multiple urgent tasks and competing priorities in a fast-paced, high-pressure setting.
- • Experience coordinating cross-functional technical teams to resolve client issues efficiently and effectively.
- • Familiarity with IT service management frameworks (e.g., ITIL) and incident response processes is preferred.
- • Bachelor’s degree in Business, Information Technology, or a related field, or equivalent professional experience.
🏖️ Benefits
- • Remote work flexibility, allowing for a distributed work environment with the ability to collaborate virtually across teams and clients.
- • Opportunities for professional growth and skill development in client management, technical coordination, and service delivery leadership.
- • Exposure to a diverse range of client industries and technology environments, enhancing breadth of experience.
- • Supportive team culture focused on client success, technical excellence, and continuous improvement.
- • Access to internal training and certification resources to strengthen technical and managerial competencies.
Skills & Technologies
About Core BTS, Inc.
Core BTS is a technology integrator providing cloud, cybersecurity, data analytics, digital workplace, and managed services to mid-market and enterprise clients across the United States. The company designs, deploys, and supports solutions from Microsoft, Cisco, and other leading vendors, focusing on hybrid cloud, modern workplace, and security outcomes. Founded in 2002 and headquartered in Indianapolis, Indiana, Core BTS serves finance, healthcare, manufacturing, government, and education sectors through advisory, implementation, and managed service engagements.
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