Sr. Epic Application Analyst (Willow Ambulatory)

📋 Description

• • Serve as a Senior Epic Application Analyst specializing in Epic Willow Ambulatory to support ambulatory pharmacy operations across retail, specialty, and home health environments.
• • Analyze, design, configure, implement, optimize, and provide ongoing support for Epic Willow Ambulatory applications and related technologies.
• • Translate pharmacy user and department needs into technical solutions that enhance workflow efficiency and service levels.
• • Perform intermediate to advanced analysis, design, building, testing, and implementation of Epic applications and integrated systems.
• • Support Epic system upgrades, maintenance, medication loads, pricing updates, and insurance updates specific to ambulatory pharmacy workflows.
• • Collaborate with pharmacy staff, operational leaders, and technical teams to resolve complex application issues and improve system integration.
• • Contribute to the planning, prioritization, and execution of projects according to established schedules and timeframes.
• • Document and report on project plans, priorities, and schedules; regularly update ISD Manager on project status.
• • Provide ongoing technical support to end users, including after-hours support through a rotating on-call schedule.
• • Act as a technical resource and subject matter expert for Epic Willow Ambulatory, assisting junior analysts and serving as a mentor.
• • Participate in the preparation and delivery of training sessions for pharmacy staff and other users on Epic system functionality.
• • Advocate for and enforce technical development, application support, and information management standards within the Information Systems Department.
• • Demonstrate in-depth knowledge of Epic application support tools, methodologies, and healthcare information systems.
• • Ensure compliance with Memorial Hermann policies, procedures, and standards related to patient safety, supply management, productivity, and quality of service.
• • Promote professional growth by meeting mandatory/continuing education requirements and supporting departmental goals.
• • Model Memorial Hermann’s service standards by delivering safe, compassionate, personalized, and efficient experiences to patients and colleagues.
• • Perform other duties as assigned to support the operational efficiency of ambulatory pharmacy technology systems.