Job Overview
Location
California - Home Teleworkers
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • As a Sr. Field Adjuster, Homeowner Claims for CSAA Insurance Group, you will investigate, evaluate, negotiate, and settle homeowners’ property and personal property claims, including low- to higher-complexity cases requiring physical inspection, serving as the owning adjuster for assigned claims and progressing toward Level 5 Homeowner Adjuster competency.
- • Day to day, you will investigate and evaluate property loss claims of moderate-high severity both in the field and virtually, contact and meet with insureds or third parties to photograph and inspect damaged dwellings and personal property, determine repair scope, prepare repair bids using Xactimate, agree on repair costs with insureds or contractors, follow repairs to conclusion, ensure cause of loss is thoroughly investigated with expert assistance when needed, settle and pay dwelling or structure damages after coverage analysis, and handle all correspondence to maintain regulatory compliance.
- • You will join CSAA Insurance Group, a AAA insurer and one of the leading personal lines property and casualty insurance groups in the United States, known for its mission-driven, innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life’s uncertainties, within a collaborative, inclusive culture where strengths grow and ideas drive real impact.
- • In this role, you can learn and achieve progression to the competency level of a Level 5 Homeowner Adjuster, gain expertise in Xactimate estimating system and home construction, develop strong analytical and communication skills, handle multiple state policies and building codes, and contribute to team culture through participation in employee resource groups, volunteering, and modeling inclusive behaviors.
🎯 Requirements
- • High school diploma or GED is required.
- • Minimum of four years of claims experience is required, with preferred emphasis on homeowner claims.
- • Proven customer service skills.
- • Proficient in basic math and computer skills, with ability to type 30 wpm.
- • Strong analytical, problem-solving, and organization skills.
- • Strong verbal and written communication skills.
🏖️ Benefits
- • Total compensation package including annual bonus eligibility for most roles.
- • 401(k) with company match.
- • Flexible Workplace: remote-first culture with Home-Flex roles, allowing work primarily from home with flexibility to work from various locations including CSAA offices.
- • Inclusion and Belonging: an inclusive and welcoming workplace where people feel valued and heard.
- • Career Growth: leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.
- • Sustainability: action to build more resilient communities and reduce environmental impact in response to climate change.
Skills & Technologies
About CSAA Insurance Group
CSAA Insurance Group, a AAA insurer, specializes in providing auto and home insurance coverage to AAA club members across a broad geographic footprint. With operations spanning Arizona, Colorado, Connecticut, Delaware, Maryland, Montana, Nevada, Oklahoma, Oregon, South Dakota, Utah, Washington D.C., and Wyoming, alongside specific regions in California, Idaho, Indiana, Kansas, Kentucky, New Jersey, New York, Ohio, Pennsylvania, Virginia, and West Virginia, the group demonstrates significant regional scale. They empower policyholders with online tools for managing policies and payments, enhancing accessibility. As a robust insurer within the AAA network, CSAA Insurance Group focuses on safeguarding assets for a substantial and diverse customer base.
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