Sr. Implementations Manager

📋 Description • As a Sr. Implementations Manager at Alkami Technology, Inc., you will have the opportunity to become a leading expert in all MANTL products and be the face of MANTL and a trusted advisor to our clients as they onboard. Each client has unique needs - you will be providing technical and operational guidance to help them effectively leverage our platform and drive maximum impact for their business while keeping the project on track and driving MANTL time to value. You will work closely with the Product, Engineering, and Account Management teams to build out processes that streamlines the client onboarding experience while ensuring a smooth transition after launching on MANTL.
You should be comfortable with managing client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams while acting as a customer advocate across internal product, engineering, and design teams. 🎯 Requirements • 6+ years in a client-facing delivery role • Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications (e.g. json, xml, etc) and web services API's (e.g. SOAP, REST, etc.) • Experience implementing enterprise software solutions • Experience interfacing with technical teams • Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable and digestible by different audiences • JIRA proficiency or similar project management software • Prior experience at a FinTech company or other industry subject to regulations • Prior experience as a technical project manager or similar role • Enterprise SaaS Experience 🏖️ Benefits • Remote-first environment • Unlimited paid time off • 401(k) with employer match