Job Overview
Location
US - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
May 27, 2026
Full Job Description
đź“‹ Description
- • Design, build, and support AI-driven solutions using Microsoft Copilot, Copilot Studio, and Azure OpenAI for customer-managed platforms under SHI’s oversight.
- • Configure and manage platform infrastructures, applications, and collaboration tools to ensure optimal performance and reliability.
- • Lead and contribute to Managed Service Provider (MSP) projects, ensuring timely delivery and alignment with customer business objectives.
- • Drive service improvement initiatives by collaborating with internal teams and external customers to enhance system efficiency and user experience.
- • Engage directly with customers through status updates, change requests, incident responses, and project meetings, tailoring solutions to their specific needs and success criteria.
- • Monitor, diagnose, and resolve performance issues across AI and cloud environments to maintain high system availability and responsiveness.
- • Optimize existing environments by developing, documenting, and maintaining standardized operating procedures (SOPs) for repeatable and scalable operations.
- • Track and document all work in SHI’s PSA system, including accurate weekly timesheet submissions and project time allocation.
- • Assist with Statement of Work (SOW) scoping and development upon request, providing technical input for client proposals.
- • Serve as an escalation point for complex technical incidents, leading resolution efforts during customer-facing engagements.
- • Mentor and train junior engineering staff and service desk personnel to build team capability and ensure knowledge transfer.
- • Participate in required audits and compliance activities to uphold operational and security standards.
- • Deliver Microsoft Copilot readiness and enablement, including identity, data, security, governance, licensing, and user adoption strategies.
- • Design and operationalize Azure OpenAI solutions using prompting, embeddings, RAG patterns, and evaluation frameworks.
- • Implement AI governance, logging, monitoring, and security controls aligned with Responsible AI principles.
- • Utilize Python and/or PowerShell for automation and scripting tasks, leveraging Git or Azure DevOps for version control.
- • Maintain a dedicated home office setup with camera-on policy during meetings and a distraction-free workspace.
- • Participate in a rotating on-call schedule to provide after-hours and holiday support for critical escalations.
- • Adhere to quarterly utilization targets as set by leadership, adjusting workload to meet business demands.
- • Travel up to 10% annually for customer meetings, events, or office collaboration as directed by management.
- • Work overtime or on holidays when business needs require, ensuring uninterrupted service delivery.
- • Align all activities with SHI’s organizational initiatives and leadership directives.
🎯 Requirements
- • Bachelor’s degree in a relevant field or 6–10+ years of equivalent practical experience, preferably in a managed services environment
- • Demonstrated experience leading technical delivery, mentoring engineers, and owning outcomes in customer environments
- • Proficiency in Microsoft Copilot (M365 Copilot), Copilot Studio, Azure OpenAI, and RAG architectures
- • Experience with Azure core services (identity, networking, storage, compute) supporting AI solutions
- • Strong scripting skills in Python and/or PowerShell, with proficiency in Git or Azure DevOps
- • Ability to obtain Microsoft Certified: Azure AI Engineer Associate, relevant Copilot certification, and ITIL v3+ within 6 months
🏖️ Benefits
- • Health, wellness, and financial benefits for employees and their families
- • Continuous professional growth and leadership development opportunities
- • World-class technology and facilities provided for remote or office work
- • 401K and flexible spending account options
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About SHI International Corp.
SHI International Corp. is a New Jersey-based corporate IT solutions provider and large-volume software and hardware reseller serving business, government, and education clients worldwide. Founded in 1989, the privately held company supplies desktops, servers, storage, networking gear, cloud subscriptions, and software licensing from Microsoft, Adobe, Dell, HP, Cisco, and others. SHI adds configuration, imaging, asset tagging, deployment, and lifecycle services through integration centers in the U.S. and Europe. Customers rely on its licensing specialists, field engineers, and dedicated account teams for procurement, cost optimization, and ongoing support across hybrid infrastructure, cybersecurity, and modern workplace initiatives.
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