Sr. Manager, Integrations

SmartBug Media

Job Overview

Location

Remote, United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Sr. Manager, Integrations at SmartBug Media, you will be at the forefront of our most technically challenging and impactful CRM integration and migration projects. You will serve as our leading authority in transitioning clients from disparate CRM systems to the powerful HubSpot platform, while also architecting and implementing sophisticated, scalable custom integrations. Your deep technical expertise and strategic vision will be crucial in securing and successfully delivering for our high-value, upmarket clients, significantly shaping our delivery methodologies and elevating the capabilities of our entire CRM team.
• In this pivotal role, you will act as the senior technical resource, providing invaluable training and mentorship to our backend developers, data analysts, and native integration specialists. Your guidance will focus on critical areas such as data modeling best practices, effective integration patterns, and the nuances of successful data migration. You will foster a culture of excellence, continuous learning, and innovation within the team, ensuring they are equipped with the latest knowledge and techniques.
• A significant part of your responsibility will involve recruiting, mentoring, and managing a high-performing team of consultants, architects, and specialists. You will cultivate an environment where talent thrives, encouraging professional growth and the development of cutting-edge skills. This leadership aspect is key to building a robust and capable integrations practice.
• You will be instrumental in training and coaching the team on advanced HubSpot custom integration techniques and best practices for complex migrations. This includes leading cross-functional calls with clients, integration developers, and strategists, effectively bridging knowledge gaps and ensuring clear communication and understanding across all stakeholders.
• As the lead technical architect for all HubSpot migrations and complex integration projects, you will be responsible for the overall design and technical integrity of these initiatives. This involves translating complex client business requirements into elegant, efficient, and scalable technical solutions within the HubSpot ecosystem.
• A core objective will be to develop and codify the "SmartBug Way" for migration and integration delivery. This entails creating standardized playbooks, comprehensive checklists, and detailed documentation for data migration and integration processes, likely housed within our knowledge management system, Tettra. This standardization will ensure consistency, quality, and efficiency across all projects.
• You will design and implement custom solutions within the HubSpot platform, encompassing Sales Hub, Service Hub, and Operations Hub, to address and resolve intricate client business challenges. This requires a deep understanding of HubSpot's capabilities and a creative approach to problem-solving.
• You will own and maintain the practice's HubSpot sandbox environment and other critical third-party tool production environments. These environments are essential for rigorous testing, effective training, and compelling demonstrations of our capabilities.
• Ensuring the consistent, high-quality delivery of all projects is paramount. You will proactively manage client escalations, acting as a key point of contact to resolve issues swiftly and effectively, thereby safeguarding client satisfaction and reinforcing SmartBug Media's reputation for excellence.
• This role demands a strategic thinker who can not only execute technically but also contribute to the growth and evolution of our integrations practice. You will be a key player in defining our future capabilities and ensuring we remain at the cutting edge of CRM integration and migration services.

🎯 Requirements

• Proven experience architecting and leading complex CRM integration and migration projects, with a strong emphasis on HubSpot.
• Demonstrated expertise in data modeling, integration patterns, and data migration best practices.
• Strong leadership and team management skills, with a track record of mentoring technical professionals.
• Excellent communication and client-facing skills, with the ability to bridge technical and business requirements.

🏖️ Benefits

• Fully remote work environment within the United States.
• Opportunity to work with a highly decorated and innovative agency.
• Professional development and continuous learning opportunities.
• Competitive salary and benefits package.

Skills & Technologies

Senior

Remote

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SmartBug Media

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About SmartBug Media

SmartBug Media is a premier full-service digital agency and the most decorated HubSpot Elite Partner, delivering comprehensive solutions across the entire customer lifecycle. They empower businesses by optimizing demand generation, sales enablement, revenue operations, web development, and customer success, utilizing HubSpot’s full suite of Marketing, Sales, Service, Content, Commerce, and Data Hubs, alongside advanced AI solutions. Serving diverse industries including Healthcare, SaaS, and Manufacturing, SmartBug Media focuses on driving predictable growth and efficiency. With a team of over 250 experts, they were recognized as the 2024 North American Partner of the Year, providing expert-led strategies and technology integration to a broad client base.

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