Sr Project Manager MX Global

Delivery Hero SE

Job Overview

Location

Barcelona, es

Job Type

Full-time

Full Job Description

📋 Description

• As a Sr Project Manager MX Global at Delivery Hero SE, you will play a key role in optimizing Rider Support operations for the Spanish market and supporting the evolution of new rider models, directly impacting service efficiency, regulatory compliance, and rider satisfaction.
• Your day-to-day responsibilities include identifying operational gaps, leading service flow improvements, and driving initiatives that affect key metrics such as contact ratio, rider satisfaction, supply efficiency, and service-related costs through data analysis, operational problem solving, and project execution.
• You will act as a critical bridge between Supply Operations and Marketplace Experience (MX), ensuring rider support processes align with operational needs while maintaining efficiency and compliance across the Spanish market.
• The team operates within Delivery Hero’s global marketplace experience function, focused on enhancing rider support systems and scaling innovative rider models through data-driven decision-making and cross-functional collaboration.
• In this role, you will develop expertise in marketplace operations, rider lifecycle management, and regulatory frameworks, while leading high-impact projects that improve both operational performance and rider experience at scale.

🎯 Requirements

• Proven experience in project management, preferably within marketplace, logistics, or on-demand delivery environments.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable operational improvements.
• Experience working cross-functionally between operations, product, and experience teams to align processes and drive change.
• Familiarity with rider support operations, service metrics (e.g., contact ratio, satisfaction scores), and regulatory requirements in the gig economy or delivery sector.
• Excellent communication and stakeholder management skills, with fluency in English and Spanish.

🏖️ Benefits

• Opportunity to lead impactful initiatives that shape rider support strategy in one of Europe’s key markets.
• Hybrid work model based in Barcelona, offering flexibility and access to a vibrant international tech hub.
• Exposure to global marketplace operations within Delivery Hero SE, a leader in the food delivery industry.
• Professional growth through cross-functional collaboration and ownership of end-to-end project lifecycles.
• Competitive compensation package aligned with senior project management roles in a multinational tech environment.

Skills & Technologies

Senior

Onsite

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Delivery Hero SE

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About Delivery Hero SE

Delivery Hero SE is a leading global online food ordering and delivery platform. The company operates a vast network of restaurants and delivery riders, connecting consumers with their favorite meals through its various brands. Its business model focuses on providing a seamless and efficient ordering experience, leveraging technology to optimize logistics and customer service. Delivery Hero operates in numerous markets worldwide, aiming to be the preferred choice for food delivery services. The company's strategy involves expanding its reach, enhancing its technological capabilities, and diversifying its offerings within the quick-commerce and food delivery sectors.

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