VP, Customer Experience - Operations & Strategy

📋 Description

• • As VP, Customer Experience - Operations & Strategy at Alkami Technology, you will serve as the connective tissue across strategy, execution, and performance for the Customer Experience Group, driving operational excellence and scalable systems that directly impact revenue attainment, client satisfaction, and team performance.
• • Day to day, you will lead the development and oversight of CXG’s annual operating plan, partner with Engineering and IT to implement tools that improve efficiency, champion AI adoption, design performance dashboards, optimize client journey visibility, identify process bottlenecks, manage operational risks, lead the CXG Operations team, drive cross-functional alignment, and support special initiatives including M&A integration.
• • Alkami is a remote-first SaaS provider for U.S. banks and credit unions, recognized for its award-winning culture, rapid growth, and commitment to Anticipatory Banking—where data-informed bankers are empowered by technology that drives action. The company fosters an environment where employees perform at their highest potential through intentional culture and innovation.
• • In this role, you will sharpen your strategic foresight, operational leadership, and analytics expertise while shaping scalable CX operations at a high-growth fintech leader. You’ll gain visibility into enterprise-wide initiatives, influence product and process decisions, and build a legacy of operational excellence that elevates both customer and employee experiences.