Sr. Project Manager - ServiceNow Implementation

📋 Description

• • Astreya Partners is seeking a highly skilled and experienced Senior Project Manager to lead a critical ServiceNow implementation program. This role is pivotal in driving the successful deployment and ongoing management of ServiceNow solutions across the organization, ensuring alignment with business objectives and IT strategies.
• • As the Sr. Project Manager, you will be responsible for the end-to-end lifecycle of the ServiceNow implementation. This encompasses meticulous planning, detailed design, seamless deployment, and robust stabilization phases. Your leadership will ensure that the project progresses efficiently and effectively, meeting all defined milestones and objectives.
• • A key aspect of this role involves deep collaboration with a diverse range of stakeholders. You will engage with teams across IT, operations, and various business units to thoroughly understand their needs, define clear project requirements, establish precise scope, and set measurable success criteria. This collaborative approach ensures that the ServiceNow solution will deliver maximum value and address the unique challenges of each department.
• • You will also be instrumental in managing crucial vendor relationships. This includes fostering strong partnerships with ServiceNow itself, as well as with external system integrators and implementation partners. Your ability to effectively manage these external entities will be vital for the project's success, ensuring deliverables are met on time and within budget.
• • Developing and maintaining comprehensive project documentation is a core responsibility. This includes creating and managing detailed project plans, realistic timelines, and accurate budgets. Rigorous tracking and reporting will be essential to keep the project on course and within financial parameters.
• • Ensuring that the ServiceNow implementation adheres to enterprise architecture, security protocols, and compliance standards is paramount. You will work closely with relevant teams to guarantee that the solution is robust, secure, and meets all regulatory requirements.
• • Driving effective change management is critical for user adoption and program success. You will develop and execute comprehensive strategies for communication, training, and user support to ensure a smooth transition and maximize the utilization of the new ServiceNow platform.
• • Proactive risk management and issue resolution are key to maintaining project momentum. You will continuously monitor program performance, identify potential risks, and implement mitigation strategies. Promptly addressing and resolving any issues that arise will be essential to prevent delays and ensure project continuity.
• • Providing regular, clear, and concise updates to executive leadership and key stakeholders is a fundamental part of this role. You will be the primary point of contact for reporting on project status, progress, risks, and achievements, ensuring transparency and informed decision-making at all levels.
• • This role requires a deep understanding of various ServiceNow modules, including ITSM, ITOM, CMDB, and HRSD, to effectively guide the implementation and ensure the platform's capabilities are fully leveraged.
• • You will leverage your strong leadership and stakeholder management skills to navigate complex organizational dynamics and build consensus among diverse groups.
• • Experience managing cross-functional teams and third-party vendors is essential for coordinating efforts and ensuring successful project execution.
• • Your excellent communication, organizational, and problem-solving skills will be critical in managing the day-to-day activities of the project and addressing any challenges that emerge.
• • The ability to work independently with minimal supervision, coupled with excellent coordination skills and a strong team-player attitude, will contribute to your effectiveness in this role.
• • You will be expected to identify issues and escalate them appropriately, ensuring timely resolution and minimizing impact on the project.
• • A commitment to quality, reliability, and continuous improvement will be vital in supporting the organization's mission through the successful implementation of ServiceNow.
• • You will also be knowledgeable about project management standards and methodologies, including both waterfall and agile approaches, as well as financial forecasting, analysis, and SDLC methodologies.
• • This role offers a significant opportunity to make a tangible impact on Astreya Partners' operational efficiency and technological capabilities through a strategic ServiceNow implementation.