Sr. Systems Engineer, ProAV - South Central

NETGEAR, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical expert for NETGEAR’s ProAV solutions across the South Central U.S., supporting customer onboarding, field engineering, and pre-sales activities
• Lead end-to-end customer onboarding for ProAV switch deployments and third-party AV-over-IP integrations, ensuring seamless transition into production environments
• Deliver remote and on-site technical training on AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan setup, API integration, and video system configuration
• Develop customized training materials, system design documents, and internal/external knowledge base content to support customer and internal team adoption
• Provide advanced on-site field engineering support for high-profile customers experiencing complex timing, multicast, or interoperability issues in AV-over-IP systems
• Capture system logs, perform packet traces, replicate issues in lab environments, and deliver real-time diagnostics for critical production failures involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast protocols
• Commission and validate AV-over-IP system deployments to ensure stable, scalable, and interoperable performance across multi-vendor environments
• Partner with Sales, Business Development, and Channel teams to scope technical requirements, design system architectures, and create Bill of Materials (BOM) for ProAV solutions
• Conduct on-site and virtual product demonstrations to showcase NETGEAR ProAV switch capabilities and competitive advantages against rival platforms
• Contribute technical insights to expand NETGEAR’s market presence through competitive analysis, technical positioning, and solution differentiation
• Develop and maintain internal automation tools, scripts, and utilities for log analysis, configuration validation, and profile parsing to reduce troubleshooting time
• Author best practice guides, deployment checklists, and technical documentation for internal teams and external partners
• Represent NETGEAR at U.S.-based industry conferences, trade shows, and partner events by delivering technical workshops and presentations on AV-over-IP technology
• Support live event deployments at industry events by configuring and validating multi-vendor AV-over-IP network setups
• Maintain deep expertise in ProAV networking products, multicast networking (IGMP), routing and switching fundamentals, and switch profile development
• Conduct independent lab testing and technical self-study to stay current on emerging AV-over-IP standards and ecosystem integrations
• Collaborate closely with the South Central Sales Territory Manager to align technical support with regional business goals and customer deployment timelines

🎯 Requirements

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
• Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking (IGMP), and switch profile development
• Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
• Field experience troubleshooting complex AV-over-IP systems
• Willingness to travel up to 60% within the South Central U.S. region
• Independent lab development and advanced technical self-study skills

🏖️ Benefits

• Remote-based position with regional travel up to 60%
• Opportunity to represent NETGEAR at industry conferences and events
• Access to cutting-edge ProAV technologies and lab environments for testing and innovation
• Collaborative, performance-driven culture aligned with NETGEAR’s values of transformation, connection, and teamwork

Skills & Technologies

Senior

Remote

Degree Required

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NETGEAR, Inc.

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About NETGEAR, Inc.

NETGEAR, Inc. designs and markets networking hardware for consumers, businesses, and service providers. The product line includes Wi-Fi routers, mesh systems, switches, and network-attached storage. Founded in 1996 in California, the company focuses on reliable connectivity, security, and remote management. NETGEAR sells through retail, e-commerce, and direct channels worldwide, addressing home networking, ProAV, and small-to-medium business segments.

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