Job Overview
Location
Work From Anywhere-India
Job Type
Full-time
Category
Software Engineering
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • Serve as a trusted advisor providing technical guidance and operational support to healthcare clients using NextGen Healthcare solutions, directly influencing product adoption, system stability, and customer satisfaction in a remote-first environment.
- • Support solutions, provide technical guidance and advocate for the customer; ensure environments remain operationally healthy while reducing cost and complexity through proactive monitoring and optimization.
- • Develop trusting relationships with customers by understanding their business needs and technical challenges, acting as a bridge between clinical workflows and technology infrastructure.
- • Drive technical discussions regarding incidents, trade-offs, and risk management; collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives to align technical outcomes with business goals.
- • Provide detailed reviews of service disruptions and all metrics; proactively problem solve and identify opportunities for customers to improve system performance, security, and usability.
- • Develop methods, techniques, and evaluation criteria for obtaining results; work with operations teams to provide ongoing maintenance including updates, patching, and antivirus management.
- • Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems, and application-related issues; conduct performance monitoring, systems health checks, and capacity planning to ensure optimal system availability.
- • Report progress of projects/tasks to all stakeholders in a timely and efficient manner; identify and document issues prior to client impact, working cross-functionally to drive product improvement.
- • Support clients undertaking gap analysis between current and future state so that solution configurations meet evolving clinical and operational needs.
- • Perform other duties that support the overall objective of the position, contributing to NextGen Healthcare’s mission of transforming healthcare through innovative technology.
- • About the team or company: NextGen Healthcare is a leading provider of integrated clinical, financial, and engagement solutions for ambulatory care, serving thousands of healthcare organizations nationwide with a commitment to innovation, interoperability, and patient-centered care.
- • What the person can learn or achieve in this role: Develop deep expertise in healthcare IT systems, cloud infrastructure (particularly AWS), and enterprise support operations while building strategic client relationships that influence product roadmap and service excellence.
🎯 Requirements
- • Bachelor’s degree or equivalent combination of education and experience.
- • 5 years of relevant experience as a Technical Account Manager or in a similar technical support/client-facing role.
- • Cloud hosting expertise with preference for AWS knowledge and certifications.
- • Experience in the medical or healthcare field is preferred.
- • Strong troubleshooting skills for hardware, software, operating systems, and application-related issues.
- • Proficiency in performance monitoring, systems health checks, capacity planning, and Microsoft Office.
🏖️ Benefits
- • Work From Anywhere-India flexibility, enabling remote work from any location within India.
- • Opportunity to work with a mission-driven healthcare technology company improving patient care and provider efficiency.
- • Exposure to enterprise-scale cloud environments (AWS) and healthcare-specific IT systems.
- • Cross-functional collaboration with architects, sales, professional services, and executive stakeholders.
- • Professional growth in technical advisory, client advocacy, and healthcare operations optimization.
Skills & Technologies
About NextGen Healthcare, Inc.
NextGen Healthcare, Inc. provides cloud-based electronic health record, practice management, revenue-cycle and interoperability software to ambulatory medical practices. Founded in 1976, the company serves more than 100,000 providers in the United States. Its integrated platform supports clinical, administrative and analytics workflows for specialties including family medicine, internal medicine, cardiology, orthopedics and behavioral health. Headquartered in Atlanta, Georgia, NextGen also offers patient-engagement, population-health and managed-services solutions, helping independent physicians and health systems improve outcomes, reduce administrative burden and meet regulatory requirements.
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