Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Engineering
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • We’re Watts. Together, we’re reimagining the future of water.
- • We feel proud every day about what we do. We’re all part of the same crucial mission, no matter what function we support -- it’s to provide safe, clean water for the world, and to protect our planet’s most valuable resource.
- • For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
- • The Sr. Technical Specialist provides expert-level support for our Commercial and Industrial Water Treatment systems, resolving complex technical issues and guiding customers, partners, and service contractors through troubleshooting, installations, and warranty inquiries.
- • This role ensures a seamless customer experience by offering timely solutions, interpreting technical documentation, and coordinating service needs.
- • Technical Support for all Commercial/Industrial Water Treatment Products. Must know water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis.
- • Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment.
- • Logistics Support for all Commercial/Industrial Products. This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments.
- • Warranty Support for all Commercial/Industrial Products.
- • Use the Salesforce Systems document and manage service functions.
- • Contract and provide technical product support and guidance to third-party service contractors.
- • Possess the ability to review wiring diagrams, schematics, and CAD drawings.
- • A self-starter with the ability to work in a team-oriented call-center support environment.
- • Effectively communicate at different levels of the organization, both internally & externally.
- • After-hours on-call technical support on a rotating basis.
- • Assume responsibility for other projects and duties as assigned by the Sr. Manager of Sales and Customer Engagement or Company management.
- • Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency).
- • Travel Requirements: 20%.
🎯 Requirements
- • Bachelor’s Degree in Chemistry, Engineering, or related field.
- • Minimum 3 years’ experience in the water treatment industry. The ideal candidate will possess 3-5 years of water treatment experience and/or mechanical field experience, education, and training.
- • Field service coordination/project management experience is a plus.
- • Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
- • Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.
🏖️ Benefits
- • Competitive compensation based on your skills, qualifications, and experience.
- • Comprehensive medical and dental coverage, retirement benefits.
- • Family building benefits, including paid maternity/paternity leave.
- • 10 paid holidays and Paid Time Off.
- • Continued professional development opportunities and educational reimbursement.
- • Additional perks such as fitness reimbursements and employee discount programs.
- • Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Watts Water Technologies, Inc.
Watts Water Technologies designs and manufactures valves, fixtures, drainage, piping, and water safety and flow-control products for residential and commercial plumbing, HVAC, and water-quality systems. Founded in 1874 and headquartered in North Andover, Massachusetts, the company sells brands including Watts, Lync, Powers, PEX, and AERCO through global distributors and original-equipment manufacturers. Its solutions regulate temperature, pressure, backflow, and leak detection, helping customers conserve water, improve energy efficiency, and meet safety codes. Watts operates manufacturing plants, research labs, and sales offices across North America, Europe, and Asia, serving contractors, engineers, and wholesalers in the building and industrial markets.
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