Staff Content Designer, Model UX

Abridge AI, Inc.

Job Overview

Location

SF Office

Job Type

Full-time

Full Job Description

📋 Description

• Own the voice and content foundations for Abridge’s AI, creating style guides, principles, and standards that govern how the AI communicates across clinical and patient-facing surfaces
• Work directly with ML researchers and model teams to embed content standards into training data, prompts, and model fine-tuning—not just surface-level copy
• Translate complex clinical workflows, billing codes, and AI-generated outputs into language that is accurate, trustworthy for clinicians and clear, reassuring for patients
• Define distinct content standards for two audiences: clinicians who require precision and speed in documentation, and patients who need simplicity and emotional clarity
• Partner with product, design, and engineering teams to advocate for content quality at every stage of the product lifecycle—from model behavior to final visit summaries
• Establish and elevate the practice of content design at Abridge, setting new benchmarks for how language is thought about, developed, and implemented across the organization
• Shape how an AI speaks during high-stakes medical moments, such as delivering a new diagnosis, adjusting medication, or outlining a care plan the patient must follow
• Ensure AI-generated language is honest, warm, and human-centered without corporate gloss or oversimplification of medical realities
• Collaborate with UX researchers, designers, and engineers to align content strategy with user needs, clinical workflows, and regulatory requirements in healthcare
• Build scalable content systems that support enterprise clients and multi-stakeholder environments while maintaining consistency and trustworthiness

🎯 Requirements

• 8+ years of experience in content design, UX writing, or a closely related discipline with a portfolio spanning enterprise and patient-facing products
• Demonstrated experience building AI style guides and writing content standards that directly influence model behavior and training
• Working understanding of how LLMs are trained, including the difference between pre-training and post-training and their impact on content design
• Proven ability to translate highly technical concepts into clear, honest, and human language without softening truth or adding corporate gloss
• Range to write effectively for both clinicians (needing accuracy and efficiency) and patients (needing clarity and reassurance)

🏖️ Benefits

• 14 paid holidays and flexible PTO for salaried employees
• Comprehensive medical, dental, and vision coverage for employees and their families
• Monthly HSA contributions for employees on High Deductible Health Plans
• Generous paid parental leave and family forming benefits
• 401(k) matching contributions
• Personal device allowance with tax-free funds
• Monthly Lifestyle Wallet for fitness, professional development, and coworking
• Dedicated access to therapy and coaching for mental health support
• Paid Sabbatical Leave after 5 years of employment
• Flexible work hours and an inclusive, high-growth culture

Skills & Technologies

Design

Senior

Onsite

Degree Required

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Abridge AI, Inc.

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About Abridge AI, Inc.

Abridge AI provides AI-powered clinical documentation solutions that automatically generate structured notes from patient-clinic conversations. The platform captures, transcribes, and summarizes encounters in real time, integrating with Epic and other EHR systems to reduce clinician administrative burden and improve documentation accuracy.

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