Staff Engineer AI/ML

AnswersNow, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead the technical architecture and evolution of a full-stack platform built on React, Node.js/Express, Postgres, and AWS ECS infrastructure, ensuring scalability, reliability, and maintainability.
• Drive the organization-wide migration from JavaScript to TypeScript, establishing coding standards, tooling, and documentation patterns that the engineering team follows consistently.
• Design and extend the ETL pipeline and config-driven AI integration framework to enable rapid, reliable deployment of AI-powered clinical features.
• Own and document technical decisions through Architecture Decision Records (ADRs), leading design reviews and ensuring engineering choices are traceable, defensible, and aligned with clinical and product goals.
• Identify, prioritize, and execute plans to resolve systemic technical debt across UI, API, database, and infrastructure layers — not just flagging issues but owning their resolution.
• Define and execute the technical strategy for integrating machine learning and large language model (LLM) systems into the core platform, including model lifecycle management, inference optimization, and monitoring.
• Mentor engineers at all levels through pairing, code reviews, and one-on-one coaching, measurably improving team capability and technical craftsmanship.
• Establish and uphold engineering standards for code quality, testing practices, observability, on-call runbooks, and incident response protocols.
• Serve as a technical thought partner to product, clinical, and business stakeholders, translating complex technical constraints into actionable insights for non-technical teams.
• Participate in engineering hiring, helping define the technical bar and conducting interviews to attract and retain high-performing engineers.
• Partner with engineering leadership and product to scope, sequence, and de-risk large-scale technical initiatives, balancing velocity with long-term sustainability.
• Lead production support by defining runbooks, owning post-mortems, and driving systemic fixes from incidents — ensuring high reliability for a clinical therapy platform.
• Maintain deep technical engagement across at least two layers of the stack (UI, API, database, infrastructure), while primarily focusing on team output over individual code contributions.
• Collaborate closely with the CTO and clinical stakeholders to ensure engineering efforts align with the mission of delivering effective, accessible virtual ABA therapy.

🎯 Requirements

• 8+ years of professional software engineering experience, with at least 3 years in a senior or staff-level role
• Deep expertise in JavaScript and TypeScript in a production full-stack environment
• Strong command of React, Node.js/Express, and Postgres — ability to reason about performance, reliability, and maintainability at each layer
• Proven experience designing and owning distributed systems or data pipeline architectures on AWS (ECS, RDS, S3, Lambda)
• Track record of technical mentorship — making engineers around you measurably better
• Significant experience architecting and deploying production-grade ML/AI systems, including LLM integration and model lifecycle management

🏖️ Benefits

• $151,000 - $178,500 annual salary
• Fully remote – work from anywhere in the U.S.
• Flexible hours with an async-friendly team culture

Skills & Technologies

JavaScript

TypeScript

React

Node.js

Express

Senior

Remote

$151k-178k

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AnswersNow, Inc.

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About AnswersNow, Inc.

AnswersNow delivers an AI-powered customer support platform that unifies knowledge bases, chatbots, and human agents. It ingests existing content and past tickets to generate instant, accurate responses across web, mobile, and messaging channels, reducing resolution time and ticket volume. Continuous learning and analytics refine answers and surface content gaps. The company serves SaaS, e-commerce, and financial services teams seeking scalable, 24/7 support without added headcount.

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