Staff Product Engineer

Help Scout, Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Help Scout is seeking a Staff Product Engineer to join their Agents team, building AI-powered experiences for customers.
• The ideal candidate will have a frontend center of gravity, with strong JavaScript/TypeScript and React experience, and be capable of operating as a full-stack product engineer.
• The role involves shipping customer-facing AI features across the full stack, building the experience and what's behind it, and treating AI output as something to be verified, not assumed.
• The engineer will sweat the front-end craft, stay close to customers, own outcomes, and co-author the solution with PMs and designers.
• They will also own production readiness from the start, use AI tools every day, and help hire future teammates.
• The company values happy to help, craft over convention, progress not perfection, and owning the outcome.

🎯 Requirements

• Strong, full-stack-capable engineer with a frontend center of gravity.
• Substantial JavaScript/TypeScript and React experience and real front-end craft.
• Experience building real things with LLMs, comfortable with retrieval (RAG), embeddings, prompt/context engineering, and agentic/tool-calling patterns.
• High bar for AI quality, thinking in terms of evaluation, verification, and guardrails.
• Fluent with AI coding tools and treating them as part of their craft.
• Customer-fluent, actively seeking out customer signal.
• Owns outcomes, measuring their work by whether it landed.

🏖️ Benefits

• Competitive salary and an internal, transparent salary formula based on market data.
• Flexible time off – you choose the holidays and vacations that make sense for you.
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care.
• A home office stipend to help you get set up and productive.
• A co-working stipend up to $300 a month if you choose to work out of your house.
• A yearly professional development stipend of $1,800 to help you grow in your craft.

Skills & Technologies

JavaScript

TypeScript

Java

PHP

Kotlin

Senior

Remote

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Help Scout, Inc.

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About Help Scout, Inc.

Help Scout provides cloud-based customer support software that combines shared inboxes, knowledge base publishing, and live chat into one platform designed for growing businesses. Founded in 2011, the company offers tools for email management, customer self-service, and proactive messaging, emphasizing simplicity and team collaboration. Its products serve SaaS, e-commerce, and online service companies seeking to scale support without compromising a personalized customer experience. Help Scout operates as a fully remote organization serving thousands of customers worldwide while maintaining a focus on transparency and sustainable growth.

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