Job Overview
Location
US Remote
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • As a Staff Product Manager for Residential CRM at ServiceTitan, you will own the development of a first-class residential CRM layer built natively into the ServiceTitan platform, designed for an AI-first world to help home service contractors manage leads, follow-ups, and conversions more effectively.
- • You will define and execute the product roadmap for the Residential CRM, covering core data model, workflow architecture, and AI-powered go-to-market features, while leading customer discovery with residential contractors, CSRs, and office managers to ensure real-world relevance.
- • You will partner with product marketing, finance, sales, and customer success teams to guide pricing and packaging strategy, positioning, go-to-market plans, and commercial motion, ensuring alignment across teams for successful adoption and revenue impact.
- • You will build customer enablement and onboarding models, define time-to-value metrics, and work closely with customer success to drive adoption, while also contributing to leadership discussions on pricing, marketing, and post-sales strategy as a general manager-leaning product leader.
- • ServiceTitan is the leading platform for residential home service businesses, offering integrated solutions for scheduling, dispatch, job booking, quoting, and marketing, and is now evolving to meet the demands of an AI-driven sales motion that generates more leads and follow-up opportunities than ever before.
- • In this role, you will have the opportunity to shape a critical new product area from zero to scale, influence cross-functional strategy, and grow your impact as a product leader in a founder-led, high-visibility environment where customer-centric innovation is paramount.
🎯 Requirements
- • 7+ years in product management with a proven track record of shipping products from zero to scale
- • Deep experience with CRM, marketing automation, or customer lifecycle products, including understanding of underlying system architecture and workflows
- • A genuine point of view on AI-first product design, going beyond treating AI as a mere feature layer to integrating it into core product motion
- • Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments
- • Comfort working closely with both customers and leadership in an active founder culture where product decisions receive scrutiny and visibility
🏖️ Benefits
- • Flextime, recognition, and support for autonomous work, including flexible time off, learning and development opportunities, leadership training, and rewards through Bonusly and peer-nominated awards
- • Holistic health and wellness benefits: company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth including One Medical membership
- • Support for Titans at all stages of life: parental leave, up to $20k in fertility services (IUI/IVF), surrogacy and adoption reimbursement, on-demand maternity support via Maven Maternity, free breast milk shipping via Maven Milk, pet insurance, legal advisory, and financial planning tools
Skills & Technologies
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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