Staff Sales Operations Analyst

DexCom, Inc.

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• Provide hands-on support for Dexcom’s Commercial Platforms, primarily Veeva Vault CRM, ensuring system effectiveness and alignment with global business needs across US and international markets.
• Partner with cross-functional teams including IT, Sales, Marketing, Compliance, Payor Services, and Data Sciences to gather requirements, prioritize enhancements, and deliver scalable CRM solutions.
• Lead workshops, listening sessions, and user feedback forums to identify opportunities for process improvement, increased efficiency, and enhanced user experience within CRM systems.
• Support and enhance key Veeva CRM modules including CLM, Approved Email, Speaker Programs, and Sampling to improve field sales execution and customer engagement.
• Run, analyze, and interpret CRM reports and data outputs to inform business decisions, monitor performance metrics, and drive operational effectiveness.
• Drive end-to-end execution of CRM initiatives from discovery and design through implementation, testing, deployment, and post-launch support.
• Co-lead CRM governance processes to ensure alignment between business objectives, compliance requirements, and technical execution across global regions.
• Develop, maintain, and distribute training materials, onboarding resources, job aids, and end-user documentation to promote system adoption and proficiency among field teams.
• Ensure high standards of data integrity, accuracy, timeliness, and quality across all CRM support activities, project deliverables, and operational processes.
• Translate complex business needs into clear, actionable requirements and well-documented technical specifications for CRM enhancements and technology initiatives.
• Communicate project progress, risks, and outcomes effectively to stakeholders across functions, regions, and seniority levels through facilitation and presentation.
• Maintain consistent CRM configuration and process standards across global markets while accommodating regional business requirements.
• Collaborate with global partners to align on CRM strategy, system usage, and operational best practices to support Dexcom’s commercial growth objectives.
• Support the continuous improvement of CRM capabilities by evaluating new features, user feedback, and emerging industry practices.
• Contribute to the evolution of Dexcom’s commercial technology ecosystem by identifying integration opportunities and system optimization pathways.
• Travel up to 5–10% to support field teams, training sessions, or cross-functional project meetings as needed.

🎯 Requirements

• 8+ years of experience in commercial operations, sales operations, CRM administration, sales effectiveness, business systems support, project management, or a related field
• Hands-on experience supporting and enhancing Veeva CRM platforms, including configuration, user support, process optimization, and cross-functional solution delivery
• Demonstrated ability to collaborate and influence multiple cross-functional stakeholders including business, technical, compliance, and global partners
• Strong attention to quality, accuracy, timeliness, and data integrity in system support, project execution, documentation, and operational processes
• Proven success translating business needs into clear requirements, actionable plans, and well-executed CRM enhancements or technology initiatives
• Excellent communication, facilitation, and presentation skills with ability to build consensus and lead discussions across functions, regions, and seniority levels

🏖️ Benefits

• A front row seat to life changing CGM technology
• A full and comprehensive benefits program
• Growth opportunities on a global scale
• Access to career development through in-house learning programs and/or qualified tuition reimbursement
• An exciting and innovative, industry-leading organization committed to employees, customers, and communities

Skills & Technologies

Senior

Remote

Degree Required

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DexCom, Inc.

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About DexCom, Inc.

DexCom, Inc. develops, manufactures, and distributes continuous glucose monitoring (CGM) systems for diabetes management. Its sensors, transmitters, and software provide real-time glucose data to patients and healthcare providers. The company serves insulin-intensive diabetes populations worldwide.

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