Job Overview
Location
Remote US
Job Type
Full-time
Category
Software Engineering
Date Posted
April 27, 2026
Full Job Description
đź“‹ Description
- • As a Staff Salesforce Architect (Agent and Channel Experience) at Affirm Holdings, Inc., you will be an integral member of the Business Systems team within Servicing, leading high-impact projects from inception to completion and serving as the technical lead for a team of system leads to shape technical strategy for platform improvements and project execution.
- • You will own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success; architect end-to-end Salesforce solutions across Service Cloud and other business systems; and maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation.
- • You will collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs; partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions; and drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions.
- • You will develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2); leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes; and provide training and documentation to ensure strong adoption and effective use of business systems.
- • Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest; the company is experiencing explosive growth with millions of customers across thousands of merchants in-store and online, and your technical leadership will be a key enabler of that growth as you help build a beloved, lasting financial services brand predicated on honesty and trust.
🎯 Requirements
- • 7+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment
- • Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect)
- • Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service
- • Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce
- • Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence
- • Experience working in Scrum or other Agile methodologies
🏖️ Benefits
- • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
- • 100% subsidized medical coverage, dental and vision for you and your dependents
- • Monthly stipends for health, wellness and tech spending
Skills & Technologies
About Affirm Holdings, Inc.
Affirm Holdings operates a point-of-sale consumer lending platform that integrates with online and in-store checkout systems. Through its technology, shoppers can split purchases into fixed, transparent installment payments, while merchants gain conversion and larger order values. The company underwrites and services loans in the United States and Canada using alternative credit models and data partnerships with banks, avoiding deferred-interest structures. It earns revenue from merchant fees and interest on loans, and offers a mobile app for consumers to manage repayment schedules and access additional credit lines.
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