Staff Site Reliability Engineer

📋 Description

• • **Pioneering Reliability at Scale for AI-Driven Market Intelligence**
• • AlphaSense is transforming how the world’s most sophisticated companies—including a majority of the S&P 500—make critical decisions by delivering AI-powered market intelligence. As a Staff Site Reliability Engineer (SRE), you will play a foundational role in ensuring our platform meets the reliability standards of mission-critical systems, targeting 99.99% uptime. This isn’t just about maintaining systems; it’s about architecting the frameworks, practices, and culture that enable engineering teams to scale effectively while delivering unparalleled performance and resilience. Your work will directly impact the trust and efficiency of a platform used by thousands of enterprise customers globally.
• • **Day-to-Day Responsibilities: Shaping the Future of Reliability**
• • **Architect Reliability Paved Paths**: Design and build self-service tooling, frameworks, and platforms that empower product teams to own the reliability of their services in a “You Build It, You Run It” culture. This includes creating standardized templates, automation scripts, and documentation to streamline deployment, monitoring, and incident response across the organization.
• • **Lead AI-Driven Reliability Initiatives**: Drive AlphaSense’s AIOps strategy by developing systems that automate diagnostics, remediation, and proactive failure prevention. Leverage machine learning and advanced analytics to predict and mitigate potential issues before they impact users, ensuring the platform remains resilient under heavy loads and complex workflows.
• • **Champion SRE Best Practices**: Embed Site Reliability Engineering principles across the global engineering organization through design reviews, production readiness assessments, and operational standards. Collaborate with product teams to ensure new features and services are built with reliability, scalability, and observability in mind from day one.
• • **Incident Leadership and Postmortems**: Act as the Incident Commander during high-severity incidents, leading cross-functional teams to resolve issues swiftly and effectively. Model operational excellence by conducting blameless postmortems that focus on systemic improvements rather than individual fault, ensuring lessons learned are documented and actioned.
• • **Advance Observability and Performance Optimization**: Implement and enhance end-to-end monitoring, tracing, and profiling systems (e.g., Prometheus, Grafana, OpenTelemetry, continuous profiling) to proactively identify performance bottlenecks, latency issues, and resource inefficiencies. Use data-driven insights to optimize system performance and reduce operational overhead.
• • **Mentorship and Knowledge Sharing**: Elevate the technical capabilities of engineers across SRE and product teams through mentorship, technical guidance, and knowledge-sharing sessions. Foster a culture of continuous learning and collaboration, where reliability is a shared responsibility rather than a siloed function.
• • **About AlphaSense: A Global Leader in AI-Powered Market Intelligence**
• • AlphaSense is a rapidly growing, globally distributed company with over 2,000 employees across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Our platform aggregates and analyzes content from thousands of sources—including equity research, company filings, expert calls, and trade journals—to deliver actionable insights that remove uncertainty from decision-making. The recent acquisition of Tegus in 2024 has further expanded our capabilities, enabling us to offer even more comprehensive insights to our 6,000+ enterprise customers. At AlphaSense, you’ll work alongside talented engineers, data scientists, and product leaders who are passionate about leveraging technology to solve complex problems at scale.
• • **What You’ll Achieve: Impact and Growth**
• • **Drive Engineering Excellence**: Your work will set the technical bar for reliability across AlphaSense, influencing architectural decisions and operational practices that shape the future of our platform. You’ll leave a lasting legacy by building systems that enable teams to innovate faster and with greater confidence.
• • **Develop Leadership and Technical Expertise**: This role offers a unique opportunity to deepen your expertise in cloud-native technologies, Kubernetes, observability, and incident management while honing your leadership skills. You’ll collaborate with senior engineers and executives, gaining exposure to high-impact projects that span multiple teams and geographies.
• • **Solve Complex Challenges at Scale**: AlphaSense’s platform processes vast amounts of data and serves thousands of concurrent users. You’ll tackle intricate problems related to scalability, performance, and fault tolerance, ensuring the platform remains robust and responsive even under demanding conditions.
• • **Shape Company Culture**: As a leader in the SRE team, you’ll have the chance to foster a culture of reliability, accountability, and innovation. Your influence will extend beyond technical contributions, helping to create an environment where engineers are empowered to take ownership of their work and continuously improve.