Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Software Engineering
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Lead the design and implementation of Trust & Safety engineering systems to protect Rula’s mental healthcare ecosystem from fraud, billing anomalies, and credential abuse.
- • Establish and scale a new Trust & Safety Engineering team from the ground up, defining processes, standards, and technical direction.
- • Architect and build full-stack, database-backed web applications using SQL/NoSQL technologies to enforce Trust & Safety policies across internal and external user workflows.
- • Develop and integrate microservices to support scalable, reliable detection and mitigation of trust-related threats in real-time.
- • Collaborate with cross-functional teams including product, compliance, and operations to translate non-technical policy requirements into technical solutions.
- • Mentor senior engineers, conduct architecture reviews, and establish consistent design patterns across the engineering organization.
- • Drive the full development lifecycle—from planning and specification to execution, launch, and post-launch maintenance of critical Trust & Safety systems.
- • Implement custom tools and leverage industry-leading platforms to investigate, audit, and enforce compliance with regulatory and operational Trust & Safety standards.
- • Ensure systems are built for sustainability, accuracy, and resilience under high-reliability demands inherent in mental healthcare services.
- • Participate in on-call rotations to deeply investigate and resolve complex operational issues independently and promptly.
- • Contribute to the evolution of Rula’s digital infrastructure by integrating modern technologies such as Node.js, TypeScript, and Kafka for event-driven workflows.
- • Maintain alignment with company values by ensuring all Trust & Safety systems uphold patient privacy, provider integrity, and payer trust.
- • Serve as the primary technical owner for Trust & Safety initiatives within the Provider organization, acting as the bridge between engineering and non-technical stakeholders.
- • Continuously measure the effectiveness of implemented systems and iterate based on data-driven insights to improve detection rates and reduce false positives.
- • Support the company’s remote-first culture by enabling secure, scalable, and compliant digital workflows for a distributed workforce across the U.S.
🎯 Requirements
- • 8+ years of software engineering experience
- • 1+ years working on Trust & Safety systems
- • 1+ years helping to form a new engineering team from scratch
- • Fullstack experience building modern database-backed (SQL/NoSQL) web applications
- • Experience with microservice development
- • Experience mentoring engineers, reviewing architectures, and establishing design patterns
🏖️ Benefits
- • 100% remote work environment with flexible hours (must be based in the U.S., excluding Hawaii)
- • Comprehensive health benefits including medical, dental, vision, life, disability, and FSA/HSA
- • 401(k) plan access, paid parental leave for all parents, and Employee Assistance Program (EAP)
- • Home office stipend plus $50/month for internet or cell phone expenses
- • Quarterly department stipend for team-building activities and in-person gatherings
- • Wellness at Rula program with $50/month wellness stipend and year-round wellness initiatives
Skills & Technologies
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About Rula Health, Inc.
Rula Health, Inc. operates an online platform that connects individuals with licensed therapists and psychiatrists for video-based mental health care. The company offers in-network access within the United States, matching patients to providers based on clinical needs, insurance coverage, and scheduling preferences. Services include individual therapy, couples therapy, psychiatry, and medication management. Rula coordinates care through secure telehealth technology, handles insurance billing, and provides ongoing support to both patients and clinicians. Founded in 2021, the company aims to increase access to affordable, evidence-based behavioral health services nationwide.
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