Job Overview
Location
Remote - US EAST
Job Type
Full-time
Category
Software Engineering
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • As a Staff Technical Account Manager at Illumio, you will serve as the trusted advisor and primary liaison for strategic enterprise customers, ensuring they achieve their Zero Trust security goals through expert guidance, proactive issue resolution, and deep product advocacy—directly contributing to organizational resilience against ransomware and cyber breaches.
- • You will establish and nurture long-term relationships with C-suite executives, CIOs, CTOs, and IT directors, aligning Illumio’s solutions with clients’ strategic business objectives while driving platform adoption, standardization, and measurable ROI across hybrid multi-cloud environments.
- • Your day-to-day responsibilities include leading project coordination and architectural guidance for complex security initiatives, conducting health checks, documenting best practices, and translating customer feedback into actionable product insights for Illumio’s engineering and product teams.
- • You will act as a customer advocate internally, escalating and resolving technical and business issues swiftly, while proactively identifying risks and recommending mitigations based on extensive experience with enterprise security deployments and Zero Trust frameworks.
- • You will collect, analyze, and report key account metrics and project health indicators, using data to illustrate progress, forecast needs, and support executive-level business reviews with both customers and internal stakeholders.
- • Collaborating with cross-functional teams including Product Management, Engineering, and Customer Success, you will help shape product roadmaps and ensure Illumio’s solutions evolve to meet real-world enterprise challenges in cybersecurity and compliance.
- • You will travel approximately 30% of the time for on-site customer visits, training sessions, and industry conferences, maintaining a home-office base while engaging directly with clients across the U.S. East Coast and beyond.
- • Illumio’s Technical Account Management team operates with a mission-driven culture rooted in innovation, inclusivity, and technical excellence—empowering you to grow as a cybersecurity advisor while contributing to a global leader in breach containment and ransomware prevention.
- • In this role, you will develop deep expertise in Zero Trust architecture, enterprise security integration, and customer success strategy, positioning yourself as a strategic influencer capable of driving both technical outcomes and business transformation at the highest levels.
🎯 Requirements
- • 5-10 years of experience supporting SaaS enterprise software, with a proven track record in technical account management, customer success, or solutions engineering within cybersecurity or adjacent technology domains.
- • Solid technical background in advanced security, including hands-on experience with firewalls, Zero Trust architecture, data center infrastructure, operating systems, system administration, or technical architecture; preferred certifications (e.g., CISSP, CCSP, AWS Security Specialty) are a strong plus.
- • Exceptional communication, presentation, and interpersonal skills, with the ability to convey complex technical concepts clearly to diverse audiences ranging from security practitioners to C-suite executives.
🏖️ Benefits
- • Opportunity to work with a recognized Leader in the Forrester Wave™ for Microsegmentation, contributing to mission-critical cybersecurity initiatives that protect global infrastructure and enable operational resilience.
- • Remote-first work model based on the U.S. East Coast, offering flexibility and autonomy while maintaining deep engagement with strategic customers and internal teams.
- • Access to ongoing professional development, training, and exposure to cutting-edge AI-powered security technologies through the Illumio AI Security Graph and enterprise-scale Zero Trust implementations.
Skills & Technologies
Senior
Remote
Degree Required
About Illumio, Inc.
Illumio, Inc. provides zero-trust segmentation software that stops breaches from spreading across hybrid-cloud data centers and endpoints. Its platform maps application dependencies, then enforces workload-to-workload communication rules on servers, VMs, containers and bare-metal in real time without network changes. Organizations use Illumio to visualize traffic flows, ring-fence critical assets and meet regulatory mandates. Founded in 2013, the company serves Fortune 500 enterprises and federal agencies from headquarters in Sunnyvale, California.
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