Job Overview
Location
San Francisco
Job Type
Full-time
Category
Operations
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • Lead complex cross-functional programs that improve scalability, consistency, and operational maturity across IT operations and employee technology services at Ironclad, a leading AI contracting platform transforming agreements into assets.
- • Own and evolve Ironclad’s SaaS management program using Zylo as a core system of record for application inventory, ownership, contract visibility, spend, and utilization, while driving renewal readiness and license optimization processes.
- • Partner across IT, Security, Engineering, Workplace, Finance, People, Legal, Procurement, and business teams to align priorities, remove friction, and turn ambiguous initiatives into durable operational capabilities.
- • Build and drive program plans, operating models, governance cadences, readiness plans, escalation paths, and success metrics for initiatives spanning SaaS lifecycle management, renewal operations, employee lifecycle processes, identity and access, endpoint operations, and workplace technology.
- • Improve service quality and operational visibility through documentation, process design, metrics, workflow improvements, dashboards, and automation, bringing a pragmatic, hands-on mindset to high-priority initiatives.
- • Help the organization scale with strong operational judgment, sound controls, and a high-empathy employee experience by owning intake, prioritization, coordination, and status communication for operational work from cross-functional stakeholders.
🎯 Requirements
- • 6+ years of experience in technical program management, SaaS operations, IT operations, business technology, or a related function in a fast-paced environment, with a track record of leading complex cross-functional initiatives.
- • Strong understanding of SaaS management disciplines, including application inventory, ownership models, renewal management, contract and spend visibility, license utilization, reclamation, and rightsizing.
- • Experience using or administering SaaS management platforms such as Zylo, or comparable systems used to drive software lifecycle governance and operational decision-making.
- • Strong understanding of employee technology domains such as support operations, onboarding and offboarding, collaboration tooling, identity and access management, endpoint and device lifecycle, and workplace technology.
- • Experience building and scaling operational processes, service models, governance structures, and execution frameworks across technical and operational teams.
- • Excellent communication and stakeholder management skills, with the ability to operate effectively with both technical and non-technical partners and influence without direct authority.
🏖️ Benefits
- • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available.
- • Market-leading leave policies, including gender-neutral parental leave and compassionate leave.
- • Family forming support through Maven for you and your partner.
- • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use.
- • Mental health support through Modern Health, including therapy, coaching, and digital tools.
- • 401(k) plan with Fidelity with employer match (US Employees).
Skills & Technologies
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About Ironclad Inc.
Ironclad provides cloud-based contract lifecycle management software that helps legal, procurement, sales and HR teams create, negotiate, approve, sign, store and analyze contracts. Its no-code workflow builder automates approvals, renewals, and compliance checks while integrating with CRM, e-signature and cloud storage platforms. The platform offers AI-powered clause analysis, obligation tracking and analytics dashboards that surface contract data to drive business decisions. Enterprises use Ironclad to reduce cycle times, ensure regulatory compliance and gain visibility into contract portfolios.
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