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Job Overview
Location
United States
Job Type
Full-time
Category
Data Science
Date Posted
October 16, 2025
Full Job Description
đź“‹ Description
- • Own the research strategy for a high-impact strategic vertical at Articulate, translating complex, ambiguous business problems into clear, testable research questions that directly influence product vision and revenue growth.
- • Lead foundational and generative studies—interviews, ethnography, surveys, diary studies, competitive benchmarking, and mixed-method triangulation—to uncover unmet customer needs and inform early-stage bets before a single line of code is written.
- • Drive clarity in high-stakes product decisions by synthesizing qualitative insights with quantitative data from analytics, support tickets, and data-science models, producing actionable narratives that executives, PMs, designers, and engineers trust and act upon.
- • Build and socialize long-range research roadmaps that anticipate market shifts, evolving business models, and competitive pressures, ensuring the product organization is always two steps ahead of customer expectations.
- • Operationalize research excellence by creating scalable frameworks, journey maps, templates, and repeatable mechanisms that raise team throughput, reduce decision latency, and embed human-centered thinking into daily agile rituals.
- • Act as a force-multiplier across the product lifecycle: coach tripods (Product, Design, Engineering) to ask better questions, run lightweight evaluative tests, and integrate evidence into discovery, delivery, and iteration loops.
- • Mentor junior and mid-level researchers through structured feedback, pair-research sessions, and strategic guidance, while also up-leveling non-researchers to conduct their own scrappy studies safely and ethically.
- • Champion inclusive research practices—recruiting diverse participants, mitigating bias, and ensuring accessibility—so that every insight reflects the full spectrum of Articulate’s 118,000+ global customers.
- • Facilitate cross-functional workshops, co-creation sessions, and insight playback meetings that turn raw findings into shared mental models, prioritized opportunity backlogs, and crisp go/no-go decisions.
- • Partner with Data Science, Support, Sales, and Customer Success to stitch together a 360° view of the user experience, closing the loop between what customers say, what they do, and what the business needs.
- • Contribute to hiring, onboarding, and culture-building within the Research org, refining our tooling stack (UserTesting, User Interviews, Maze, Qualtrics, Looker) and codifying best practices that scale as the company grows.
- • Represent Articulate externally—speaking at conferences, publishing case studies, and engaging with the broader UX research community—to keep our methods cutting-edge and our employer brand magnetic.
- • Measure and communicate the business impact of research through OKRs that tie insight work to product-market fit improvements, user-satisfaction gains, and revenue acceleration.
- • Navigate systemic constraints—engineering capacity, resource limitations, shifting OKRs—by proactively re-scoping studies, sequencing research activities, and negotiating trade-offs without compromising rigor or ethics.
🎯 Requirements
- • 12+ years of UX research experience in complex SaaS or tech product environments, with a portfolio that demonstrates strategic influence on product vision and measurable business outcomes.
- • Expert command of qualitative and quantitative research methods—interviews, ethnography, surveys, A/B testing, usage analytics, statistical analysis—and proven ability to select and blend them appropriately.
- • Bachelor’s or Master’s degree in HCI, Psychology, Human Factors, Sociology, or a related field, or equivalent professional experience.
- • Demonstrated success mentoring researchers or building research functions that scale across multiple product teams.
- • Exceptional storytelling and communication skills: you can distill complexity, craft persuasive narratives, and confidently advocate for users in executive-level forums.
- • Deep familiarity with research and analytics tools such as UserTesting, User Interviews, Maze, Qualtrics, Looker, or comparable platforms.
🏖️ Benefits
- • Competitive base salary range of $163,900–$245,900 plus annual bonus eligibility, reviewed regularly to reflect growth and impact.
- • Fully remote role—work from anywhere in the United States—with flexible hours and a stipend to outfit your home office.
- • Robust benefits suite including 100% employer-paid medical, dental, and vision for employees and dependents, 401(k) with match, generous PTO, and paid parental leave.
- • Annual professional-development budget for conferences, courses, and certifications, plus paid volunteer days to support causes you care about.
Skills & Technologies
Go
Senior
Remote
Degree Required
About Articulate Global, LLC
Articulate Global, LLC provides cloud-based software for creating interactive e-learning courses. Its flagship products, Articulate 360 and Rise, enable instructional designers and organizations to build, publish, and manage online training content without coding. The company serves enterprises, governments, and educational institutions worldwide, offering templates, asset libraries, collaboration tools, and analytics that accelerate course development and improve learner engagement.
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