Job Overview
Location
San Francisco
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Own a book of enterprise accounts, driving full-platform adoption including AI sales roleplays, real call scoring, certifications, and learning modules
- • Carry quota on Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), responsible for renewals, seat expansions, and upselling additional modules
- • Build and deliver executive-level Quarterly Business Reviews (QBRs) that directly link Hyperbound product usage to measurable business outcomes for senior stakeholders
- • Partner with Account Executives during the first nine months of strategic accounts with full double compensation, then assume sole commercial ownership
- • Proactively identify churn risks and resolve adoption challenges before they escalate, ensuring sustained customer value and retention
- • Convert successful customer outcomes into referenceable case studies and testimonials that support future sales efforts
- • Collaborate closely with Solutions Engineers to coordinate integrations, onboarding, and technical enablement for seamless customer experiences
- • Serve as the primary face of Hyperbound to enterprise clients, building trusted, long-term relationships with key decision-makers
- • Help shape and define the playbook for a new category in AI-powered sales enablement, contributing directly to product and process evolution
- • Engage in frequent in-person customer visits and travel to strengthen relationships and drive adoption at scale
- • Maintain deep familiarity with customer usage patterns, feedback loops, and product adoption metrics to inform strategic account planning
- • Work within a fast-paced environment where new features are shipped weekly and customer feedback directly influences product direction
- • Operate with a bias toward building — actively contributing to process design, not just executing predefined workflows
- • Leverage tenure and proven impact from prior roles, with a history of 2–3+ year stints demonstrating sustained performance and growth
🎯 Requirements
- • 3+ years in customer-facing roles with a track record of progressing from Customer Success Manager to Account Manager or a comparable hybrid role
- • Proven ability to carry revenue quotas through renewal, expansion, and upsell activities, measured by GRR and NRR performance
- • Experience running executive-level QBRs that connect product usage to tangible business outcomes for senior stakeholders
- • Strong relationship-building skills with genuine enthusiasm for frequent in-person customer engagement and travel
- • Demonstrated tenure in prior roles (2–3+ years per position) showing sustained impact and career progression
- • Comfort being measured on revenue outcomes, not just customer satisfaction metrics
🏖️ Benefits
- • Salary: $220k–$240k OTE (60% base / 40% variable), with quarterly adoption bonuses as additional incentives
- • Meaningful early-stage equity in a Series A company
- • Medical, dental, and vision coverage
- • Unlimited PTO
- • In-office requirement: 5x/week in San Francisco with daily lunches provided
- • Commuter and parking benefits
Skills & Technologies
About Hyperbound Inc.
Hyperbound develops AI-driven sales role-play software that lets revenue teams create realistic buyer simulations. The platform trains SDRs and account executives by generating dynamic, context-aware prospects based on industry data, enabling reps to practice discovery calls, objection handling and closing conversations. Analytics track conversation quality, talk-time ratios and next-step commitments to surface coaching insights. Integrations with Salesforce, Outreach and HubSpot allow managers to assign training directly from the CRM and measure its impact on pipeline performance.
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