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Job Overview
Location
Remote in the United States
Job Type
Full-time
Category
Sales
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • As a Strategic Account Manager covering the East, you will be a key driver of customer retention and expansion, ensuring commercial enterprise clients successfully leverage Flashpoint's threat intelligence solutions to confront complex security challenges and protect critical assets and people.
- • Day to day, you will cultivate long-term trusted relationships with key stakeholders, manage the renewal pipeline, identify expansion opportunities, drive consultative conversations translating product value into business outcomes, maintain high-touch communication with decision-makers, and track customer health metrics including NPS to mitigate churn risk.
- • Flashpoint is the pioneering leader in threat data and intelligence, empowering commercial enterprises and government agencies to reduce risk and improve operational resilience through the Flashpoint Ignite platform, which delivers depth, breadth, and speed of data from relevant sources enriched by human insights across cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud, and brand protection.
- • In this role, you will achieve mastery of the full Flashpoint product portfolio within 60 days, establish customer health monitoring processes, partner with the Strategic Advisory team to conduct Executive Business Reviews by 90 days, identify first expansion opportunities, and develop renewal strategies for accounts within the next 12 months—directly contributing to customer value realization and revenue growth.
🎯 Requirements
- • Proven track record in strategic account management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence
- • Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts
- • Experience crafting strategic, complex multi-year renewal and expansion agreements and negotiating software and services contracts with procurement teams
- • Ability to collaborate and communicate effectively with technical and non-technical colleagues across all organizational levels, from analysts to executive leadership
- • Motivation to exceed ambitious retention and expansion targets with a resilient spirit in the face of customer challenges
- • Proficiency in using CRM capabilities and emerging account management tools to monitor customer health and drive value realization
🏖️ Benefits
- • Base salary range of $126,300-$150,000 with a 50/50 commission split
- • Commitment to diversity, inclusion, belonging, and equity with a culture built on unique backgrounds and experiences
- • Opportunities to connect with coworkers through company-funded virtual events including book clubs, happy hours, committees, DIBE discussion groups, Donut mixers, and local team member meetups
- • Health and wellness perks such as gym reimbursements and expensed lunches
- • Investment in career growth through regular one-on-ones, performance reviews, learning and development opportunities, and formalized career paths
- • Access to join the Talent Network to stay updated on Flashpoint news and future career opportunities
Skills & Technologies
About Flashpoint Intel Inc.
Flashpoint delivers threat intelligence, risk data, and investigative tools to help corporate security, fraud, and intelligence teams identify and mitigate cyber, physical, and fraud threats. Its platform combines open-source, deep-and-dark-web, and chat-forum collection with analytics to expose threat actors, stolen data, and brand attacks. Customers include Fortune 500 enterprises, government agencies, and financial institutions seeking actionable intelligence for incident response, vulnerability management, and executive protection.
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