Job Overview
Location
Remote-USA
Job Type
Full-time
Category
Sales
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • The Strategic Partnerships Relationship Manager at Velera manages and governs business and contractual relationships with the company’s largest card issuer processing and payment network partners, playing a critical role in aligning partner strategy with Velera’s goals and priorities.
- • Day to day, the role involves directing and managing partner relationships, collaborating across internal teams to optimize partner engagement, reviewing and reporting on partner performance against SLAs, negotiating contracts to maximize value, serving as the point of contact for financial requests outside established contracts, working with internal and partner executives to resolve issues, monitoring multi-million-dollar partner expenses for compliance, identifying internal gaps affecting partner performance, and providing ongoing education to partner support teams on Velera’s mission and objectives.
- • Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider, serving over 4,000 financial institutions across North America with a mission to accelerate partners’ success through innovative financial technology and inspired service, operating with a people-helping-people philosophy and a remote-first, flexible work environment focused on psychological safety, wellbeing, and belonging.
- • In this role, the individual can learn and achieve deep expertise in card issuing ecosystems, develop advanced negotiation and strategic partnership skills, influence enterprise-wide process improvements, gain exposure to executive-level stakeholder management, and contribute directly to Velera’s growth by positioning the company as a partner of choice through strategic planning and joint business planning initiatives.
🎯 Requirements
- • Bachelor’s Degree Required in Business or related field, MBA Preferred, or combination of education and experience required.
- • Ten (10) years of experience in business development, product management, partner management, or strategic account management within the card issuing ecosystem.
- • Ten (10) years of experience negotiating complex commercial agreements, including processor services agreements, network incentive agreements, pricing schedules, and SLAs.
- • Demonstrated ability to lead negotiations as an individual contributor, including the ability to coordinate with internal legal, finance, product and procurement teams.
- • Deep understanding of issuer processing platforms, card networks, and the associated services provided to financial institutions.
- • Experience creating and executing joint business plans, performance reviews and Quarterly Business Reviews (QBRs).
🏖️ Benefits
- • Competitive wages
- • Medical with telemedicine
- • Dental and Vision
- • Paid Time Off (PTO)
- • Maternity, Parental, Family Care
- • Community Volunteer Time Off
- • 12 Paid Holidays
- • Company Paid Disability Insurance
- • 401k (with employer match)
- • Health Savings Accounts (HSA) with company provided contributions
- • Flexible Spending Accounts (FSA)
- • Mental Health and Well-being: Employee Assistance Program (EAP)
- • Tuition Reimbursement
- • Wellness program
Skills & Technologies
About CO-OP Financial Services
CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.
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