Job Overview
Location
Remote, US
Job Type
Full-time
Category
Operations
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • As a Strategic Program Manager for Support at Stripe, you will drive strategic initiatives to improve user experience and operational efficiency across Support, Product, and internal teams, playing a crucial role in shaping high-priority support programs that impact millions of users globally.
- • Day to day, you will partner with Support leadership and cross-functional stakeholders to scope and execute large-scale projects, transition strategy into operational plans, define objectives, facilitate decision-making, resolve ambiguities, and unblock dependencies to ensure delivery against key metrics.
- • You will join Stripe’s Support Programs team, which optimizes user experience across Support and Products by addressing strategic priorities from over a million annual support cases, ensuring exceptional customer experience through data-driven program execution.
- • In this role, you will develop expertise in strategic program management within a fast-paced fintech environment, gain deep exposure to Stripe’s products and user segments (including Enterprises, AI startups, and large platforms), and lead initiatives that deliver quantifiable business impact while building influence across engineering, product, sales, and operations teams.
🎯 Requirements
- • 7+ years of experience in strategy and operations, consulting, and/or program management
- • Experience working in highly cross-functional settings spanning strategy, analysis, and operations in a fast-paced environment
- • Strong program management skills with experience managing end-to-end execution of projects/programs that transformed operations and delivered quantifiable business impact
- • Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
- • Excellent written and verbal communication skills, with the ability to articulate complex topics clearly to leaders and peers across product, engineering, and sales teams
- • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to shared goals
- • Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
- • Interest in digging into product and process details to improve user and internal team experiences
- • Ability to execute with minimal guidance in high-ambiguity contexts
🏖️ Benefits
- • Opportunity to work on high-impact strategic initiatives that shape the support experience for millions of global users
- • Collaboration with cross-functional leaders across Support, Product, Engineering, and Sales to drive company-wide improvements
- • Exposure to Stripe’s mission of increasing the GDP of the internet through financial infrastructure innovation
- • Professional growth in a fast-paced, innovative environment with autonomy to lead complex, expansive topic areas
- • Access to Stripe’s resources and tools to deliver exceptional support and drive operational excellence
Skills & Technologies
About Stripe, Inc.
Stripe operates a global financial infrastructure platform that provides online payment processing, fraud prevention, billing, issuing, treasury, and capital services for businesses of all sizes. Its APIs and software enable merchants to accept card payments, manage subscriptions, send payouts, and build embedded finance products. Founded in 2010, the company serves millions of companies across 40+ countries, handling authorization, settlement, and currency conversion while maintaining compliance, security, and regulatory standards. Stripe also offers tools for marketplaces, platforms, and SaaS providers to integrate financial services into their applications.
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