Strategic Relationship Manager, Multifamily - MSI

📋 Description

• • Baldwin Technology Company Inc. is seeking a highly motivated and results-oriented Strategic Relationship Manager to join our dynamic team and drive significant growth within the multifamily insurance market.
• • As a leading Managing General Agent (MGA), MSI excels at creating specialized insurance solutions by leveraging deep underwriting expertise and robust insurer and reinsurer risk capacity. We empower our distribution partners to effectively address the unique and evolving needs of their customers.
• • Our passion lies in crafting innovative solutions for critical risks faced by individuals and businesses alike. We offer a comprehensive and expanding suite of products, ranging from fully-digital embedded renters coverage to high-value homeowners insurance and sophisticated commercial coverages like cyber liability and habitational property. These solutions are delivered through a diverse network of agents, brokers, wholesalers, and other brand partners.
• • We pride ourselves on delivering exceptional service, with a dedicated team committed to rapid resolutions. Our advanced technology platform streamlines the entire policy lifecycle, simplifying the insurance experience for our partners and their clients.
• • This Strategic Relationship Manager role reports directly to the Head of Innovation & Growth, with a primary focus on cultivating new business opportunities, expanding MSI’s footprint in the multifamily sector, and meticulously managing key partner relationships.
• • The core responsibilities include developing new distribution partnerships, deepening engagement with both new and existing relationships, and providing a premium, advisory-level experience to all stakeholders.
• • The ideal candidate is a proactive sales professional who thrives in an external, client-facing environment. They must possess the ability to influence internal key stakeholders and consistently deliver embedded insurance solutions that effectively protect the assets of property managers, owner/operators, and tenants within their communities.
• • Success in this role will be measured by consistent revenue growth, the delivery of an exceptional partner experience, and disciplined, effective sales execution.
• • Key Responsibilities:
• • New Distribution Development:
• • Proactively identify and prospect for new distribution partners across the multifamily ecosystem, including property management software (PMS) platforms, large property management companies, insurance agencies, and captive insurance arrangements.
• • Cultivate and build strong executive-level relationships within target organizations, understanding their strategic objectives and pain points.
• • Lead and manage the entire sales cycle, from initial outreach and needs assessment through to contract negotiation and successful program launch.
• • Develop and articulate compelling, tailored value propositions that directly align with the unique business models and strategic goals of each potential partner.
• • Collaborate closely with internal teams, including Product, Underwriting, and Operations, to structure scalable and mutually beneficial insurance programs.
• • Organic Growth & Expansion:
• • Actively manage and nurture existing strategic partnerships to foster deeper collaboration and identify opportunities for expansion.
• • Proactively seek and capitalize on opportunities for cross-selling additional MSI products to existing partners, broadening their engagement with our offerings.
• • Drive expansion into new geographic territories or market segments within the multifamily space.
• • Focus on increasing product adoption rates within contracted partner portfolios, ensuring maximum value realization.
• • Identify and execute strategies for migrating legacy insurance programs to more advanced and efficient MSI solutions.
• • Employ effective land-and-expand strategies to drive significant revenue growth within established accounts.
• • Continuously monitor key performance metrics and proactively address any adoption gaps or challenges to ensure sustained success.
• • Cross-Functional Leadership:
• • Serve as a key liaison, partnering effectively with Program Management, Client Success, Product Development, Compliance, and Operations teams to ensure seamless onboarding, state enablement, and ongoing program success.
• • Actively support marketing initiatives, including contributing to go-to-market launch strategies and participating in co-branded marketing efforts.
• • Provide critical feedback loops to Program Management, Client Success, and Product teams, leveraging insights gained from field interactions and partner engagements.
• • Maintain meticulous and accurate pipeline reporting, providing reliable forecasts to leadership.
• • Key Performance Indicators:
• • Track and achieve targets for new distribution partners signed.
• • Drive significant written premium growth within the multifamily segment.
• • Achieve target product adoption rates within partner portfolios.
• • Increase cross-sell penetration across the broader MSI product suite.
• • Achieve defined revenue growth targets per partner.
• • Ensure timely and successful program launch and activation.