Strategist, Agent Development - Financial Services

📋 Description

• • Sierra is at the forefront of revolutionizing customer experiences through AI, and our Financial Services team is a critical engine of this innovation. We are seeking a highly strategic and execution-oriented Strategist, Agent Development to join our dynamic team. In this pivotal role, you will be instrumental in driving the end-to-end enterprise AI deployments for some of the world's most sophisticated financial institutions. You will act as a trusted advisor to C-suite executives, shaping their AI strategies, translating complex visions into actionable programs, and overseeing the successful implementation of high-impact AI solutions that manage millions of real customer interactions annually.
• • Your primary responsibility will be to serve as a strategic thought partner to senior leaders within these financial organizations. This involves deeply understanding their business objectives, identifying opportunities where AI can create significant value, and collaboratively defining comprehensive enterprise AI roadmaps. You will be responsible for preparing compelling strategic narratives, leading executive steering forums, and presenting performance reports that inform critical, high-stakes transformation initiatives.
• • A key aspect of this role is program ownership. You will lead multi-workstream, cross-functional programs from the initial strategy phase all the way through to production deployment. This requires driving seamless alignment across diverse stakeholder groups, including technical teams, operations, compliance, legal, and executive leadership. Your ability to build and nurture durable executive relationships will be paramount, enabling you to lead challenging discussions around AI risk, regulatory compliance, operational redesign, and the fundamental transformation of customer experiences.
• • You will be tasked with translating high-level strategic objectives into tangible, production-grade AI systems. This involves close collaboration with our engineering and product teams to design, rigorously test, and continuously iterate on AI agents that are deployed at enterprise scale. Your role will bridge the gap between business needs and technical execution, ensuring that the AI solutions are not only innovative but also robust, reliable, and aligned with business goals.
• • Structuring ambiguity is a core competency for this position. You will be expected to take complex, often ill-defined business challenges within the financial services sector and break them down into clear, manageable workstreams. Defining precise success metrics and driving disciplined execution against measurable outcomes will be essential to demonstrating the value and impact of our AI solutions.
• • Your contributions will extend beyond individual client engagements. You will be expected to translate the unique challenges and opportunities within the financial services industry into scalable AI solutions, thereby contributing significantly to the strategic roadmap of Sierra's Financial Services division. Your insights will be invaluable in shaping the future of our offerings and ensuring we remain at the cutting edge of AI innovation in this critical sector.
• • This role is ideal for individuals who have a proven track record of leading complex, enterprise-facing engagements and possess a strong desire to move beyond advising on strategy to owning its successful execution. You will be working with some of the most influential players in the financial world, helping them navigate the complexities of AI adoption and leverage its power to create more human, efficient, and accessible customer experiences. Your work will directly impact millions of end customers and billions of dollars in economic activity, making this a role with profound influence and impact.
• • We are building technology that makes the financial industry more accessible, human, and affordable for everyone. As a Strategist, Agent Development, you will be at the heart of this mission, driving tangible change and shaping the future of customer interaction in a sector that touches nearly every aspect of modern life. You will be empowered to make significant decisions, influence strategic direction, and deliver solutions that have a lasting positive impact on both businesses and the individuals they serve.