Strategy & Commercial Manager - Colchester & Chelmsford

Deliveroo Holdings plc

Job Overview

Location

London - The River Building HQ

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the local expert for Colchester and Chelmsford in East England, possessing deep knowledge of the restaurant industry and acting as the primary representative of Deliveroo in these areas.
• Build and maintain strong relationships with restaurant partners, including top-tier and local hero brands, to enhance their performance on the Deliveroo platform and drive mutual growth.
• Conduct account management for key restaurant partners, leading negotiations and optimizing their commercial outcomes through data-driven insights and strategic adjustments.
• Identify, recruit, and onboard new high-potential local restaurants and dark kitchen concepts (including Editions) to expand Deliveroo’s selection and improve customer offering.
• Analyze regional performance data to uncover opportunities for improving customer proposition at the neighbourhood level, focusing on selection, pricing, and operational efficiency.
• Develop and execute a localized sales strategy by mapping out key value proposition gaps and prioritizing areas for intervention in collaboration with Regional Manager, Operations, and Account Management teams.
• Drive restaurant participation in local marketing initiatives to maximize promotional impact and increase order volume in Colchester and Chelmsford.
• Work a hybrid schedule of 2–3 days per week in the field and 2–3 days per week from the London office or home, ensuring consistent presence and engagement across the region.
• Collaborate with regional and global teams including Product, Technology, and Marketing to align local commercial goals with broader company objectives.
• Act as a bridge between restaurant partners and internal teams, translating local market insights into actionable strategies that improve customer experience and partner satisfaction.
• Monitor competitor activity and market trends in East England to inform strategic decisions and maintain Deliveroo’s competitive edge in the region.
• Support the Regional Manager in setting and achieving commercial targets for the East England region through proactive planning and performance tracking.
• Ensure all restaurant onboarding and operational support processes are executed effectively to enable long-term success for partners on the platform.
• Represent Deliveroo’s brand and values in all interactions with restaurant partners, customers, and internal stakeholders.

🎯 Requirements

• Proven experience in account management, relationship management, sales, or strategy roles
• Results and target oriented with a track record of meeting or exceeding commercial goals
• Comfortable using and interpreting data on restaurant partner performance and regional metrics to identify improvement opportunities
• Valid UK driving licence and access to a personal vehicle for regular field work
• Ability to work a hybrid schedule with 2–3 days per week in the field and 2–3 days per week remotely or in the London office

🏖️ Benefits

• Make a visible impact every day through work that directly improves experiences for customers, restaurant partners, and riders
• Learn fast in an entrepreneurial environment with autonomy, pace, and real responsibility
• Build a career, not just a role, with opportunities to stretch skills and grow as the business evolves
• Collaborate in an inclusive, values-driven culture that supports how you work best

Skills & Technologies

Onsite

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Deliveroo Holdings plc

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About Deliveroo Holdings plc

Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.

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